Bonterra · 21 hours ago
EA - Sales and Research Coordinator
United States
Full-time
Remote
Entry Level
$49K/yr - $60K/yr
1+ years expBonterra is a technology platform that supports democratic and progressive causes, and they are seeking an EA - Sales and Research Coordinator to assist with client onboarding and product adoption. This role focuses on providing technical support and resources to ensure customer satisfaction and long-term value from the NGP VAN suite of products.
Information TechnologySoftware
No H1B
Responsibilities
Provision and de-provision customer accounts and features for NGP VAN products (including NGP, VAN, Mobilize and ActionKit)
Providing onboard assistance to new customers, ensuring they understand how to effectively use products and services across the entire NGP VAN product line (including NGP, VAN, Mobilize and ActionKit)
Work with leadership to create and launch and adoption metrics for NGP VAN products, including defining touchpoints to track adoption and the communication and outreach necessary to better support customers to adopt the products they purchase
Own end-to-end delivery of Product Adoption activities including delivering client webinars and customer trainings
Create adoption focused case studies, references, and showcase customer champions
Develop and maintain client resources such as training guides
Work closely with NGP VAN Training, Enablement, and Documentation teams to align program execution and create a seamless experience for NGP VAN customers
Track client performance outcomes and product functionality use related to onboarding and adoption services
Support and engage in other short and long-term projects and administrative tasks which support NGP VAN’s ability to provide efficient and exceptional customer service on a daily basis
Continuously identify opportunities to for improve NGP VAN onboarding and adoption programs based on customer input and business needs
Collaborate with NGP VAN’s passionate and sales and marketing teams to support and reach company revenue goals
Qualification
Required
1+ years of experience in onboarding, customer service, or technical training
Experience using NGP VAN or other campaign/nonprofit platforms
Preferred
Background in progressive politics or digital organizing
Knowledge of Salesforce, Mobilize, or ActionKit
Benefits
Comprehensive benefits package that supports your health, well-being and growth
Company
Bonterra
Bonterra is a social good software company.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
John Manganaro
Chief Product Officer
Mark Layden
Chief Strategy Officer (CSO)
Recent News
Company data provided by crunchbase