MSS Solutions, LLC · 1 day ago
IT Support Administrator
Zebulon, NC
Full-time
Onsite
Entry Level
2+ years expMSS Solutions, LLC is experiencing phenomenal growth and is seeking an IT Support Administrator to join their team. The role involves providing advanced support for various devices, troubleshooting hardware and software issues, and ensuring compliance with security policies.
Heating Ventilation and Air Conditioning (HVAC)Information TechnologySoftware
Responsibilities
Provide advanced support for desktops, laptops, and mobile devices (Windows, macOS, iOS, Android)
Troubleshoot hardware and software issues, including operating systems and applications
Complete firmware upgrades on PCs and servers
Install, configure, and upgrade operating systems and enterprise software
Modify applications to meet departmental needs based on policies and standards
Participate in projects and completing proof of concepts
Monitor network services and equipment proactively to ensure optimal performance
Assist in the configuration and maintenance of network equipment and servers
Supporting IP telephony and mobile administration
Manage user accounts, groups, and permissions in Active Directory
Ensure compliance with security policies and access controls
Maintain accurate documentation of technical procedures and issues
Update knowledge base articles for common issues and solutions
Provide on-the-job training and orientation for new employees regarding IT systems and software
Educate users on best practices for software and hardware usage
Provide technical assistance to on-site and remote employees for hardware, software, and network issues
Troubleshoot and resolve problems related to Office 365 applications, email, and collaboration tools
Assist users with multi-factor authentication issues using DUO Mobile
Liaise with local ISPs and third-party vendors for support and service issues
Assist in the procurement of IT equipment and software
Serve as a point of escalation for Level 1 support staff, providing guidance and assistance as needed
Collaborate with senior IT staff on complex issues
Assist in implementing and maintaining IT security protocols
Conduct routine checks to ensure compliance with security policies
Deploy and manage endpoint protection
Monitor security alerts and incidents, taking appropriate actions to mitigate threats
Up to 30% travel to remote offices as needed for on-site support and training
Other such duties and responsibilities as assigned by the Company from time to time
Be available to work after hours and on weekends if needed
Qualification
Required
High School Diploma or equivalent certification
2+ years' experience with O365 including Intune, Azure and Exchange
2+ years' experience with ticketing systems
2+ years' experience with Cisco Meraki and MDM design, configuration and troubleshooting
Network Cabling experience includes terminating network cables into patch panels
Onboarding and offboarding employees using MSS's IT platforms
Flexibility to work varying hours
Ability to communicate technical information to non-technical individuals effectively
Strong attention to detail and ability to multitask
Be able to work without supervision
Problem Solving under pressure
Lift up to 50lbs, be able to climb ladders and work in environments such as under desks and small data closets
Must successfully pass a background check and drug test
Preferred
A+, MCP, Network +, are a plus
Preconstruction IT experience is a plus
Benefits
Medical/Dental/Vision Insurance
401k with Employer Contributions
PTO
Paid Holidays
Employee Assistance Program
Long-term Disability
Short-term Disability
Flexible Spending Plan
Health Savings Plan
Company
MSS Solutions, LLC
MSS Solutions, LLC is a solutions provider for HVAC services, building automation systems, security systems and project management.
501-1000 employees
H1B Sponsorship
MSS Solutions, LLC has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (1)
Funding
Current Stage
Late StageLeadership Team
Jennifer Tindal, CPA, CCIFP
CFO
Company data provided by crunchbase