D2L · 15 hours ago
Customer Success Manager (Higher Education)
United States
Full-time
Remote
Mid Level
$80K/yr - $90K/yr
3+ years expD2L is a cloud company that is modernizing education and building the Future of Work. As a Customer Success Manager, you will lead as a strategic partner with customers to drive measurable outcomes and operational efficiency through the effective use of D2L’s Brightspace platform.
E-LearningEdTechEducationMobile
Responsibilities
Lead as a strategic partner with customers to align their objectives with actionable success plans that drive efficiency, growth, and measurable outcomes through Brightspace adoption
Design, own, and continuously evolve customer success and adoption plans, ensuring strong alignment between customer goals, industry best practices, and the capabilities of the Brightspace platform
Drive value realization by applying deep knowledge of Brightspace, the education technology landscape, and customer workflows to identify opportunities for optimization, innovation, and improved outcomes
Lead targeted adoption initiatives by identifying gaps in product usage and working closely with key customer stakeholders to advance platform maturity and effectiveness
Proactively assess customer health, identify risk, and influence corrective actions that increase engagement, reduce churn, and strengthen long-term success
Drive customer communication and engagement strategies focused on outcomes and value, while collaborating with Account Managers to influence executive alignment, strategic planning, and QBR discussions
Influence internal alignment by acting as a critical connector between customers and D2L teams (Sales, Product, Support, and Engineering), ensuring customer insights inform roadmap priorities and service improvements
Drive a structured customer feedback strategy, translating insights into improved engagement, risk mitigation, and retention outcomes
Influence customer lifetime value through strong health indicators, customer advocacy, and actionable promoter measures supported by trusted relationships and expert guidance
Lead enablement for end users and administrators, supporting customers in moving beyond basic usage toward outcome-driven, scalable platform adoption
Maintain strong awareness of product enhancements, industry trends, and best practices to continuously elevate customer conversations and strategic recommendations
Qualification
Required
3+ years in Customer Success, Account Management, Consulting, or Program Management in SaaS
Bachelor's degree in business, Education, Learning & Development, Information Systems, or a related field; or equivalent practical experience
Benefits
Wellness Subsidy
Equity Grants
Variable Incentive
Flexible work arrangements
Learning and Growth opportunities
Tuition reimbursement of up to $4,000 CAD for continuing education through our Catch the Wave Program
2 Paid Days off for Catch the Wave related activities like exams or final assignments
Employee wellbeing (Access to mental health services, EFAP program, financial planning and more)
Retirement planning
2 Paid Volunteer Days
Competitive Benefits Package
Home Internet Reimbursements
Employee Referral Program
Wellness Reimbursement
Employee Recognition
Social Events
Dog Friendly Offices at our HQ in Kitchener, Winnipeg, Vancouver and Melbourne.
Company
D2L
D2L is an edtech company that provides integrated learning platform and cloud e-learning solutions for educational institutes.
1001-5000 employees
Funding
Current Stage
Public CompanyTotal Funding
$168.5MKey Investors
Government of Canada
2021-11-03IPO
2014-08-13Series B· $85M
2012-10-01Debt Financing· $3.5M
Leadership Team
Josh Huff
Chief Financial Officer
Stewart Watts
Senior Vice President, EMEA & APAC
Recent News
2025-12-11
Canada NewsWire
2025-12-11
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