Airgas · 20 hours ago
Customer Support Specialist
Independence, OH
Full-time
Onsite
Entry Level
$20.75/hr - $20.75/hr
1+ years expAirgas is a leading U.S. supplier of industrial, medical and specialty gases, and they are seeking a Customer Support Specialist in Independence, OH. The role involves resolving customer account problems, providing administrative support for the Credit & Collections Department, and ensuring customer satisfaction through effective communication and issue resolution.
IndustrialMedicalRetail
Responsibilities
Provide prompt and accurate assistance during incoming customer calls, including supplying invoice copies or proofs of delivery, accepting payments, and answering general account questions
Investigate, document, and resolve short paid and full invoice customer disputes utilizing SAP’s Dispute Management module. This includes identifying and implementing permanent fixes for the root cause of recurring customer issues
Manage the accurate and timely data entry for credit memo requests after reviewing and validating them, and process cylinder audit or adjustment requests
Provide administrative support for the Credit & Collections Department of Airgas North Division as assigned by the Supervisor
Qualification
Required
Requires a High School Diploma/GED and a minimum of 1 year of prior experience in a high-volume, fast-paced office environment with internal or external customer-facing activities
Proficiency in Google suite and Microsoft Office (Word, Excel), as well as a demonstrated ability to utilize financial applications within SAP
Must exhibit customer-focused behavior, possess effective decision-making skills, and have the ability to analyze data to identify the root cause of problems
Excellent oral and written communication and interpersonal skills are essential, along with a pleasant, knowledgeable demeanor on the phone and the ability to work as a team player
Preferred
Prior SAP experience
Benefits
Medical, dental, and vision plans
Short-term and long-term disability
Life and accidental death and dismemberment (AD&D) insurance
Employee Assistance Program (EAP)
Pre-tax commuter transportation benefit
Parental leave
Vacation
Sick time
Floating holidays
Jury duty and funeral/bereavement leave
Paid holidays for all eligible full-time employees
401k plan with company matching funds
Tuition reimbursement
Discounted college tuition for eligible employees’ dependents
Airgas Scholarship Program for dependent children
Company
Airgas
Airgas, an Air Liquide company, is a leading U.S. single-source supplier of gases, welding equipment and supplies, and safety products.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
unknown2015-11-17Acquired
1986-12-26IPO
Leadership Team
Robert McLaughlin
CFO
J
Jay Worley
Chief Operating Officer
Recent News
2025-12-19
Clayton B. Bruner, P.L.L.C.
2025-11-22
Company data provided by crunchbase