NEOGOV · 1 day ago
CUSTOMER SERVICE SUPPORT (Part-Time)
Miramar, FL
Full-time, Part-time
Onsite
Entry Level
$33K/yr - $33K/yr
1+ years expNEOGOV is seeking a part-time Customer Service Support representative for the City of Miramar. This role involves providing high-quality customer service and administrative support, responding to public inquiries, and performing clerical duties to ensure positive interactions with city services.
GovTechHuman ResourcesInformation TechnologySoftware
Responsibilities
Respond to resident and public inquiries via telephone, email, or in person; provide accurate information or redirect inquiries as appropriate
Assist with documentation and follow-up related to City services to ensure timely resolution and resident satisfaction
Perform administrative and clerical duties such as data entry, filing, copying, scanning, and maintaining logs and records
Track, record, and route service requests or customer concerns using established procedures or customer service platforms
Provide professional, courteous, and empathetic customer service in all interactions, maintaining a positive image of the department and City
Support department staff in preparing materials, processing mail, maintaining office supplies, and handling basic communications
Operate standard office equipment including computer, printer, copier, and multi-line phone systems
Participate in training and adapt to evolving procedures, software systems, or departmental priorities
Perform related duties as assigned
Qualification
Required
High school diploma or GED equivalent
Some experience in customer service, public contact work, or administrative support
Strong verbal and written communication skills
Basic proficiency with Microsoft Office applications and standard office software
Ability to work flexible hours, including afternoons, evenings, or weekends, based on department needs
Ability to manage sensitive information with discretion and professionalism
Knowledge of the principles and practices of customer service
Knowledge of modern office practices and equipment
Knowledge of English including spelling, composition and grammar
Knowledge of basic mathematics
Ability to comprehend, interpret and apply regulations, procedures, and related information
Ability to communicate effectively in oral and written form
Ability to adapt to an evolving and continually improving environment
Ability to respond to supervision, guidance and direction of superiors in a positive, receptive manner
Ability to demonstrate a polite, helpful and courteous manner when engaged with the public
Ability to operate and care for equipment to manufacturer's specifications
Ability to demonstrate an understanding, consideration, and respect of cultural, religious, and gender differences when interacting with colleagues and the public
Requires light physical effort that may include lifting up to 10 pounds
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
501-1000 employees
H1B Sponsorship
NEOGOV has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (13)
2024 (10)
2023 (10)
2022 (18)
2021 (14)
2020 (16)
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
Warburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
Canada NewsWire
2025-11-14
2025-11-14
Government Technology US
2025-10-31
Company data provided by crunchbase