USAA · 5 hours ago
Instructional Designer II (Intermediate level) – P&C Claims Contact Center
Colorado Springs Campus
Full-time
Onsite
Entry, Mid Level
$62K/yr - $109K/yr
2+ years expUSAA is a company dedicated to empowering its members to achieve financial security. The Instructional Designer II will collaborate with business leaders to develop learning solutions aimed at improving the performance of Claims Contact Center Representatives.
BankingFinancial ServicesInsuranceVenture Capital
No H1B
Responsibilities
Designs and develops interactive facilitator-led and online content that meets the learning needs of the business
Organizes course content to produce curriculum that meets learning needs of the business
Develops and manages timelines and milestones
Ensures consistency, quality, and appropriate use of course content guidelines
Participates in the creation of learning objectives, design documents and learning experiences to meet business requirements
Supports the development of tools and processes that measure effectiveness of curriculum solutions and learner performance to ensure solutions meet employee skill development requirements
Continues to develop an understanding of the business, its products, and processes to design and develop learning curriculum to improve performance of USAA employees
Collaborates with Learning Performance Consultants (LPC) to gather information and provide design recommendations
Resolves issues and identifies appropriate issues for escalation
Partners with contract designer to ensure deliverables are aligned with business requests
Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures
Qualification
Required
Bachelor's degree OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree
2 years progressive work experience in instructional design to include training industry experience and working knowledge of instructional design tools and methodologies
Demonstrated organizational skills, project management skills, multi-tasking, and project flexibility
Strong communication skills with ability to plan, prioritize, monitor, and respond to changes quickly
Experience with instructional authoring tools such as Articulate Storyline 360 and/or Adobe Suite
Preferred
Experience with auto or property claims handling or content design for auto or property claims
1 years of experience with Learning Management Systems, curating content, and strategies for learner engagement
1 years of experience creating and delivering multi-level learning assessments with a deep understanding of assessment methodologies (e.g., Kirkpatrick's Levels of Evaluation, Bloom's Taxonomy)
Ability to design and implement learning solutions that support company goals and achieve measurable business results
Experience working in a fast-paced Agile learning organization
US military experience through military service or a military spouse/domestic partner
Benefits
Comprehensive medical, dental and vision plans
401(k)
Pension
Life insurance
Parental benefits
Adoption assistance
Paid time off program with paid holidays plus 16 paid volunteer hours
Various wellness programs
Career path planning and continuing education
Company
USAA
USAA is a financial services company.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Julie McPeak
SVP, General Counsel Insurance
Waqas Durrani
Senior Vice President, General Counsel - Enterprise Shared Services
Recent News
24-7 Press Release Newswire
2026-01-11
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