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Apt · 1 hour ago

Technical Support Specialist

Birmingham, AL

Full-time

Onsite

New Grad, Entry Level

Apt is seeking a customer-focused Tier 1 Application Support Specialist to provide front line support for internal and external users of their core applications. This role involves assisting users with technical issues, maintaining professionalism, and collaborating with team members to enhance application knowledge.

Staffing & Recruiting

Hiring Manager

Megan Calvert

Responsibilities

Serve as the first line of support for incoming user issues via phone and email (approximately 50/50)

Assist customers with:

Resetting passwords

Navigating system menus

Locating invoices, bills, and account information

Basic troubleshooting and “how to” questions

Document, track, and escalate issues when needed

Provide clear, friendly, step by step guidance to users with limited technical knowledge

Communicate effectively with internal teams when handing off Tier 2 issues

Maintain a high level of professionalism and customer care in all interactions

Learn and understand core business applications, workflows, and terminology

Support Oracle based applications, including modules such as:

Oracle CPQ

Oracle Sales

Collaborate with team members and participate in ongoing training designed to increase application and systems knowledge

Qualification

Oracle applicationsCustomer serviceProblem solvingMulti-taskingCommunication skills

Required

Excellent verbal and written communication skills

Strong customer service orientation; patient and approachable

Ability to talk users through simple processes step by step

Problem solving mindset and willingness to learn

Ability to multi task and manage priorities in a fast paced environment

Preferred

Exposure to or familiarity with Oracle applications (CPQ, Sales) is a plus but not required

Experience in a customer support, help desk, or service-oriented role

Basic understanding of troubleshooting or application navigation

Bachelor's degree (preferably in information technology)

Company

Apt

Apt is a women-owned IT staffing and solutions firm that helps teams move faster with the right talent and delivery support.

Founded in 2019

Birmingham, Alabama, US

11-50 employees

http://aptcompanies.io

Funding

Current Stage

Early Stage

Leadership Team

Winnie Njaaga Smith

Chief Executive Officer

Ben Haynes

Founder, VP of Client Services

Company data provided by crunchbase