Huffines Auto Dealerships · 1 day ago
Administrative & Loaner Coordinator GOP
Plano, TX
Full-time
Onsite
Entry Level
2+ years expHuffines Auto Dealerships operates multiple dealerships in Texas and is known for its commitment to customer excellence. The Administrative & Loaner Coordinator plays a key role in the Service Department by supporting administrative tasks and managing the loaner vehicle coordination process, while ensuring a great guest experience.
AutomotiveCustomer ServiceRetail
Responsibilities
Greets all customers to create a great guest experience
Answer and route incoming phone calls efficiently and courteously
Directs customers to the appropriate department or point-of-contact
Support the Service Department with administrative tasks, documentation, and coordination
Coordinates questions and issues with the appropriate department personnel
Assist with scheduling, customer communication, and follow-up as needed
Will be trained and expanded to include loaner car coordinator
Customer service advocate is the key to success in this role
Assist with scheduling, customer communication, and follow-up as needed
Verify customer eligibility and ensure proper documentation is completed
Track loaner vehicle availability, condition, and return status
Coordinate with service advisors, technicians, and management regarding loaner usage
Professional appearance and demeanor at all times
Comfortable working in a fast-paced, customer-facing environment
Qualification
Required
Minimum of 2+ years of experience in a dealership setting required
High level of professionalism
Strong administrative skills
Prior experience in a dealership environment
Organized and customer-focused
Capable of managing multiple responsibilities in a fast-paced setting
Greets all customers to create a great guest experience
Answer and route incoming phone calls efficiently and courteously
Directs customers to the appropriate department or point-of-contact
Support the Service Department with administrative tasks, documentation, and coordination
Coordinates questions and issues with the appropriate department personnel
Assist with scheduling, customer communication, and follow-up as needed
Will be trained and expanded to include loaner car coordinator
Customer service advocate is the key to success in this role
Verify customer eligibility and ensure proper documentation is completed
Track loaner vehicle availability, condition, and return status
Coordinate with service advisors, technicians, and management regarding loaner usage
Professional appearance and demeanor at all times
Comfortable working in a fast-paced, customer-facing environment
Preferred
Prior experience in a service department, administrative, receptionist, or coordinator role preferred
Benefits
Optional benefits including medical, vision, dental, and Health Savings Account (HSA)
401(k) with company match
Company-paid life insurance
Employee discounts
Paid time off (PTO)
Paid holidays
Chaplain Services
Company
Huffines Auto Dealerships
Huffines Auto Dealerships is a car dealership and service center.
501-1000 employees
Funding
Current Stage
Late StageRecent News
2024-11-08
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