Deriva Energy · 7 hours ago
Associate Analyst, Help Desk
Charlotte, NC
Full-time
Hybrid
Entry, Mid Level
1+ years expDeriva Energy is a leading Independent Power Producer in the US renewables market, and they are seeking an Associate Analyst for their Help Desk team. This role involves providing 2nd level technical support and troubleshooting expertise for the desktop environment, including managing desktop configurations and collaborating on desktop hardware strategies.
Electrical DistributionEnergyLightingRenewable Energy
No H1B
Responsibilities
Consulting Services - includes desktop consulting for end users, application teams, IT Security, and Network Systems Management and Integration Services
Technical Support – includes desktop support for end users and 2nd level support for the enterprise service desk
Software support for enterprise applications including, but not limited to M365, Windows 11, middleware (Java, Adobe etc.) and limited first level support for business applications
Qualification
Required
Associate's degree from a two-year college or technical school or high school diploma and 1-year relevant experience
In lieu of an Associate's degree, 2 (2) years or more of relevant working experience
Preferred
Bachelor's degree in Computer Science related field
3 or more years of job-related experience
Microsoft Certifications
Microsoft Application integration understanding and experience
Demonstrated ability to recognize and resolve Cyber threats, virus containment and other events that would compromise Progress Energy's desktop assets
Scripting skills and tool usage a plus (Powershell. Python, etc)
iO/S support
Demonstrated ability to troubleshoot and resolve end user problems related to the workstation
Hands-on technical skills for lab testing, proof of concepts, and implementations
Demonstrated ability to provide operational customer service
Proven experience in security and networking
Demonstrated strong teamwork, interpersonal and communications skills
Understanding of Azure AD and Intune management
Benefits
Health Insurance
Dental Insurance
Vision Insurance
401(k) with matching
Employee assistance program
Flexible spending account
Life insurance
Paid time off
Parental leave
Attractive Bonus Potential
Company
Deriva Energy
Deriva Energy generates electricity from renewable resources in the transition to cleaner energy.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
$424MKey Investors
Principal Asset ManagementCapital One
2025-05-19Debt Financing· $127M
2024-10-01Debt Financing· $207M
2023-06-12Acquired
Leadership Team
John Clapp
Chief Executive Officer
Russell Young
Chief Operating Officer
Company data provided by crunchbase