Hallmark Cards · 3 days ago
Customer Service Representative - Halls KC Concierge (Part-time)
Kansas City, MO
Part-time
Onsite
Entry Level
1+ years expHallmark Cards is a leading company known for its exceptional customer service and luxury retail experiences. The Customer Service Representative (Halls Concierge) plays a crucial role in delivering outstanding service, managing customer inquiries, and maintaining the presentation of the concierge area.
BooksE-CommerceGift CardMedia and EntertainmentSubscription Service
No H1B
Responsibilities
Provide exceptional customer service with a focus on creating memorable experiences and ensuring customer satisfaction
Exhibit empathy, patience, and a positive attitude when addressing customer needs or concerns
Uphold Halls’ brand image and demonstrate a passion for our customers in every interaction
Answer incoming phone calls, transfer calls appropriately, and assist with inquiries in a courteous and professional manner
Collaborate effectively with team members, demonstrating a positive team player attitude within the department and the entire store
Perform gift wrapping and gift boxing services to maintain Halls’ high standards of presentation
Multitask in a fast-paced environment while maintaining attention to detail
Cash management and cash handling accurately and responsibly
Maintain and stock supplies in the concierge area to ensure readiness and efficiency
Keep the customer service area clean, organized, and visually appealing
Protect company assets by following established policies and procedures
Qualification
Required
High school diploma or GED or equivalent
Minimum one year customer service experience in a professional or public environment
Preferred
Cash register and cash handling experience
Excellent communication skills, both written & verbal
Must have a professional disposition when working with customers
Basic computer skills
Knowledge of MS Word, Excel and email
Superior customer service & teamwork skills –have a great attitude and are a team player
Company
Hallmark Cards
Hallmark believes if you care enough you can change the world as we work to help create a more emotionally connected world in every life, every day.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Darren Abbott
Chief Brand Officer | Hallmark and Hallmark Media
Recent News
2026-01-03
Licensing International
2025-12-04
2025-11-28
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