Collegis Education · 21 hours ago
IT Support Specialist
Denver, CO
Full-time
Onsite
Entry, Mid Level
$55K/yr - $65K/yr
2+ years expCollegis Education is a marketing and technology education solutions company that empowers institutions to enhance enrollments and improve student outcomes. The IT Support Specialist is responsible for providing exceptional customer and managed IT services to clients and employees, including computer support and technical assistance across various platforms.
EducationInformation Technology
Hiring Manager
Abby Fenske
Responsibilities
Be accountable for seeing assigned cases and tasks to completion by providing detailed documentation of troubleshooting steps taken for each support request. After completion, ensure user expectations are met to ensure the issue is fully resolved
Ensure productivity metrics are achieved and standardized processes are followed
Ensure professional and courteous communication is maintained in all interactions including face to face, over the phone, via email, and chat correspondences
Adhere to and enforce company and client information security policies
Reduce risk of theft, fraud, or misuse of information assets by acting as the data steward for the application(s) you administer
Maintain and support a mixed PC and MAC technology environment
Diagnose and repair telecom and networking infrastructure partnering with Network team for guidance
Partner with other ITSS staff and leadership to develop Standard Operating Procedures, FAQs and maintain knowledgebase content
Support user accounts within Active Directory, Microsoft 365 and Microsoft Exchange
Participate and maintain real-time inventory controls of assets, including procurement, deployment of and decommissioning of equipment
Coordinate and set up AV for company meetings and events, including testing and setting up hardware
Actively participate in departmental & client meetings
Be available in the event of outages and urgent needs (may be after hours)
Adhere to and enforce the appropriate information security policies based on the sensitivity of company data and report any security related issues
Reduce risk of theft, fraud, or misuse of information assets by acting as the data steward for the application(s) you administer
Assist with the rollout and support of new technologies, equipment, and network services across IT and AV environments
Document support processes, troubleshooting steps, and user guides to improve knowledge sharing and efficiency
Perform all other duties as assigned in support of IT and AV services
When applicable be available to assist other teams such as the Personal Support Center, Network and Server administration teams for assistance on other duties as assigned
Qualification
Required
Minimum 2 years' experience supporting Windows & MAC operating systems in a corporation environment
Thorough knowledge of Windows desktop operating systems and basic office applications
Experience administering user and group objects in Active Directory
Experience administering Office 365/Exchange mailboxes
Experience with desktop imaging tools (SCCM/WinPE is a preferred)
Ability to provide after-hours support
Strong interpersonal and communication skills
Attention to detail, with a focus on systems processes adherence and organizational skills
Strong analytical and problem-solving skills
Self-starter with the ability to work independently as well as within a team environment
Periodic weekly travel is required to remote sites for on-site support
Preferred
Experience supporting Office 365 and Windows server platforms
Experience working with Active Directory, PowerShell scripting, and SCCM
Experience troubleshooting integrated or ad-hoc AV systems
Experience supporting Cisco IP phones and Call Manager
Two year degree or higher is preferred or equivalent work experience
Microsoft, CompTIA A+ or other technical certificates desired
Company
Collegis Education
Collegis Education is a technology-based services company.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Ande Jenkins
Vice President of Partner Development
Gina Hatzivasilis
Vice President, Partner Solutions
Recent News
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