Wealth Enhancement · 15 hours ago
Advisor Team Operations Specialist
United States
Full-time
Remote
Mid Level
$85K/yr - $105K/yrWealth Enhancement is an independent wealth management firm dedicated to enriching clients' lives through personalized financial planning. The Advisor Team Operations Specialist will provide training and support to ensure the Client Services staff deliver exceptional service while integrating new advisory practices.
Financial ServicesRisk ManagementWealth Management
Responsibilities
Demonstrated proficiency in Client Service processes and WEG core systems
Actively provide daily support via email/phone queue for Advisor Teams
Adhere to support Quality Standards
Adhere to support response time SLA’s
Deliver training to new hires and new to WEG employees
Deliver training and support to acquisition team employees
Deliver training for platform enhancements, process changes and identified learning needs to Advisor Teams as needed
Support the maintenance of procedure guides and training materials for Client Service staff
Deliver upskills training as requested
Participate in pre-acquisition meetings
Create and update training outlines for teams when acting as lead
Deliver training and support to acquisition team employees, both remotely and in person
Utilize Connections and process & procedure guides in training sessions
Lead and participate in open office hours for all acquisition teams
Track attendance of trainings and report as appropriate
Define checkpoints to substantiate training program and adoption; determine additional needs as appropriate
Log training/support hours in Support Org
Support ATO Managers to review and update existing training materials
Participate in developing and updating training materials as identified
Identify and report opportunities for efficiencies in streamlining processes within ATO and Advisor Teams
Review, understand and become proficient on workflow process and technology enhancements
Support testing as requested
Training, mentor new team members as appropriate
Qualification
Required
Bachelor's Degree (or equivalent experience) in business, financial services or related field
Experience as a CSA/CSM on an advisory team, on a financial services support team or as an ATO Associate
Knowledge of broker-dealer and custodial platforms and investment products
Demonstrated skills working with FAs, Client Service professionals
Software: Microsoft Office; Salesforce; Orion
Strong oral, written and presentation skills; ability to train others, coach, mentor and provide feedback
Must be in good compliance standing with all rules, regulations and policies
Benefits
Training and professional development
Medical, dental and vision coverage (Available to full-time employees and their families)
Health Savings Account (HSA) with employer contribution and Flexible Spending Accounts (FSA) for medical, dependent, and transit expenses
Life and AD&D insurance – employer paid and voluntary options
Short-term and long-term disability, workers compensation – employer paid
401k with match and profit sharing
Wellness programs and resources
Voluntary benefits, including pet insurance
18 days of paid time off (PTO), accrued annually (25 PTO days after 4 years of service)
12 paid holidays each year (10 pre-determined and 2 floating days)
Paid parental leave and paid caregiver leave (Caregiver leave available after 6 months of tenure)
Reimbursement for tuition, licensing, and other credentials (Available after meeting service requirements)
Company
Wealth Enhancement
In 1997, four advisors sharing an office space discovered they also shared an essential belief: The financial services industry needed a new and better way to provide advice to clients—one that would help relieve stress from their clients’ financial lives.
Founded in 1997
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
$2.51MKey Investors
Onex
2022-02-24Undisclosed· $0.74M
2022-01-12Undisclosed· $0.2M
2021-08-24Private Equity
Leadership Team
Kelly Windorski
Chief Financial Officer
Brett Fingerhut
Sr. Vice President / Financial Advisor
Recent News
2026-01-18
2026-01-06
Company data provided by crunchbase