WebFX · 17 hours ago
Jr. Customer Success Specialist (Nutshell)
Harrisburg, PA
Full-time
Onsite
New Grad, Entry Level
0+ years expWebFX is a full-service digital marketing agency based in the US, known for being a great workplace. They are seeking a Jr. Customer Success Specialist to manage client onboarding, increase product adoption, and focus on customer retention and upsell opportunities.
AdvertisingContent MarketingDigital MarketingSEMSEOSocial Media MarketingWeb DesignWeb Development
Responsibilities
Manage a portfolio of high-value accounts
Onboard and advise customers about the most appropriate Nutshell features for their specific business needs
Drive usage and adoption to ensure customer success, ensuring that our customers are using Nutshell to its full potential
Manage monthly and quarterly business reviews and customer outreach
Identify new sales opportunities (up-sell or cross-sell) and drive account expansion with contextual offers and growing lifetime value
Manage churn and increase customer retention
Deliver timely and successful solutions according to customer needs and objectives
Act as a point of escalation when required to help manage customer expectations
Built relationships by providing consistent value and fostering customer loyalty
Serve as the voice of the customer and act as a customer advocate
Share customer feedback with internal teams, advocating for their business needs, and keeping cross-functional teams abreast of market needs
Work with the key team in our organization focused on account retention and expansion (team currently drives $7M+ in revenue per year and this role will play a key role in continuing to increase that amount)
Qualification
Required
Bachelor's Degree - open to any fields of study
0-2 years of experience in working with sales and customer success teams
Digital Marketing, Technology, Tech Consulting, or Software Service Background
Exceptional communication skills
A customer-oriented mindset, and an ability to understand customer needs and pain points
Proven ability to create processes that streamline operations
Proven track record and passion for client service, sales, and surpassing goals
Self-managed with excellent follow-through and initiative to get things done
Energetic, “can-do” attitude and grit to work through obstacles and complex problem resolutions
Excellent team player who works collaboratively to support the overall success of the business
Creative problem solver
Clear, responsive communication style
Track record of strong communication and an investment in personal professional development
Eager to develop positive relationships internally and externally to exceed goals
Strong attention to detail and highly flexible to changing priorities
Strong understanding of business operations and marketing strategy
Commitment to gaining institutional knowledge and building relationships both internally and externally
Willingness to use institutional knowledge to cut red tape
Incredibly adaptable and ability to work both within and outside of normal processes when needed
Preferred
Digital agency experience is a plus
Benefits
Excellent health benefits
401(k) matching
Flexible Schedule (start your day between 8 and 10 am - when you do your best work!)
Pet Friendly Office
Profit Sharing
On-site cappuccino machine, Little Amps Coffee Bar (with a barista!) & Tea Bar
Surprise catered breakfasts, lunches, mid-day snacks, and more!
On-site Yoga sessions
On-site Fitness Center
150% Company Match Of Personal Charity Donations
Supplemental Insurance
100% Company Match 401K (up to 4%)
Generous Paid Time Off
Employee Wellness Program, including a free FitBit and fitness challenges
FXLearns Library with hundreds of personal and professional growth books with incentive program
Humanitarian Trips
Health/Vision/Dental Coverage
New Parent Support
Casual Dress Code
Home Buyer Program
Personal Desk Fund
Green Commute Benefits
Pawternity Leave
Merit-based promotions
Company
WebFX
WebFX provides internet marketing, SEO, web design, and development services to medium to large sized businesses.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
$6.44MKey Investors
Trilantic North America
2021-10-20Private Equity· $6.44M
Leadership Team
W
William Craig
CEO and Co-Founder
K
Karie Shearer Craig
Co-Founder
Recent News
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