Help Desk Administrator - Hybrid jobs in United States
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North American Risk Services (NARS) · 17 hours ago

Help Desk Administrator - Hybrid

positionLake Mary, FL
timeFull-time
remoteHybrid
seniorityNew Grad, Entry Level
money$50K/yr - $60K/yr

North American Risk Services (NARS) is a premier third-party claims administrator seeking a Help Desk Administrator. The role involves assisting with daily system functions, providing support on a wide range of applications, and managing helpdesk tickets effectively.

Financial ServicesInsurance
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Growth Opportunities
Hiring Manager
Dawn DuRapau
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Responsibilities

Knowledge of basic principles or systems analysis and design
Assist both internal and external customers on open issues, follow to completion
Work helpdesk tickets effectively and timely till completion
Add, remove, or update user account information, reset passwords, etc
Effectively meeting deadlines, properly utilizing resources, following processes
Responsible for basic phone support, adding new users, troubleshooting issues with vendors
Preform other duties as assigned
Shipping / Receiving computer equipment asset tracking

Qualification

Computer hardware maintenanceSoftware troubleshootingNetwork problem resolutionSystems analysis principlesTelecommunications fundamentalsCustomer supportEffective communicationTeam collaboration

Required

Bachelor's degree in information systems or equivalent experience
Ability to correctly install and maintain computer hardware and software
Ability to support/troubleshoot remote users over the phone
Ability to detect, analyze and resolve computer software and network problems
Ability to establish and maintain effective working relationships with other technical staff, vendors, and users
Ability to follow verbal and/ or written instructions
Ability to communicate with Management and escalate issues
Ability to identify and monitor potential operational malfunctions
Ability to solve hardware and software problems in logical manner
Knowledge of hardware and software installation, testing, and operations
Knowledge of networking concepts and fundamentals
Knowledge of basic principles of systems analysis and design
Knowledge of telecommunications fundamentals

Benefits

Medical / Dental / Vision Insurance
401k
Paid Time Off Program
Company Paid Holiday

Company

North American Risk Services (NARS)

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North American Risk Services, Inc.
dateFounded in 1996
location
Altamonte Springs, Florida, USA
people-size501-1000 employees
web-link
http://narisk.com

Funding

Current Stage
Late Stage

Leadership Team

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Andrew Charrette
Chief Financial Officer
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John McCully
Sr. Vice President/Chief Client Officer
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Recent News

Business Wire
North American Risk Services, Inc. Promotes Chris Reilly to Chief Growth Officer Amidst Company Growth
2024-02-19
Yahoo Finance
North American Risk Services, Inc. Promotes Michelle Greene to Head of Workers' Compensation
2024-02-19
Captive Insurance Times
NARS promotes Michelle Greene to head of workers' comp
2024-02-19
Company data provided by crunchbase