HonorHealth · 17 hours ago
Technician I - Field Services
Arizona, United States
Full-time
Onsite
Entry Level
1+ years expHonorHealth is one of Arizona’s largest nonprofit healthcare systems, dedicated to improving the health and well-being of communities across Arizona. The Field Services Technician I is responsible for installing, diagnosing, repairing, and maintaining various technology systems and devices, while also providing support and participating in on-call rotations for incident management.
Health Care
Responsibilities
At an entry to intermediate level of experience / expertise, responds to incidents & requests escalated from the Service Desk and employee self-service site
Proactively identifies, documents, and addresses problems, errors, and unreported incidents
Performs after hours incident support as appropriate, reports for emergency response and performs tasks assigned
Packages & un-packages equipment
Installs & deploys, and troubleshoots hardware & software of all technologies under the purview of the IT Department
Performs tasks associated with returning defective and broken items for warranty repair
Reimages computers, assesses the need for technology refresh and replacement, and performs regular maintenance and support duties as directed by management
May need build phones, access network equipment, or learn technology of other departments to help troubleshoot the system, rather than a device
Analyze problems to identify the root cause, troubleshoot and resolve or escalate incidents as needed
Documents and submits new content to the knowledgebase
Uses communication skills to listen to, identify & address customer needs while building a relationship and rapport with customers
Builds positive working relationships with team members, managers & all departments
Prioritizes and responds promptly based on severity levels to needs of the customer
Proactively or timely recognizes opportunities for service recovery and acts to resolve issues
Document all work completed within the current ticketing system
Consistently lives out the commitment to the HonorHealth tenets of service excellence as illustrated in daily interactions with staff, faculty, physicians, patients, their families and others outside of HonorHealth: Customer Centered, Service Focused, Quality Driven, Resource Wise, Growth Oriented Maintains a professional appearance for both themselves and their work environment
Completes IT Governance & IT project job assignments to ensure achievement of established project milestones
Qualification
Required
High School Diploma or GED High School diploma - Required
1 year of experience at the Service Desk or performing Technology Support; A+ certification or Associate's Degree in relevant discipline may be used in lieu of 1 year of experience - Required
Preferred
Associate's Degree in relevant discipline - Preferred
2 years or more years of experience at the Service Desk or performing Technology Support - Preferred
A+ certification Network+ certification; ITIL Foundation; Microsoft MCSA: Windows 10, BICSI Installer, CCENT or comparable certifications. - Preferred
Benefits
Diverse benefits portfolio for our full-time and part-time team members designed to help you and your family live your best lives
Company
HonorHealth
HonorHealth represent integrity & honesty and honor your right to personalized, easy-to-navigate healthcare.
10001+ employees
H1B Sponsorship
HonorHealth has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (8)
2023 (1)
2022 (1)
Funding
Current Stage
Late StageLeadership Team
Todd LaPorte
CEO
Recent News
2026-01-17
Company data provided by crunchbase