Malvern Panalytical · 19 hours ago
Customer Support Engineer
Trenton, NJ
Full-time
Onsite
Mid Level
3+ years expMalvern Panalytical is a leading company in scientific and analytical instrumentation, seeking a Customer Support Engineer to join their Service Team. The role involves performing installations, repairs, and maintenance of complex scientific equipment while ensuring excellent customer communication and support.
ElectronicsManufacturingTest and Measurement
Responsibilities
Repair and maintenance of complex scientific and analytical instrumentation
Perform installation of equipment from delivery to sign-off
Respond to customer by telephone within 4 hours to evaluate problem
Perform preventative maintenance per maintenance schedule
Inform appropriate personnel on all problems using ESCALATION procedure
Maintain manuals
Submit electronic paperwork timely and accurately
Maintain excellent communication with Regional Manager on all matters
Process parts return and repair in accordance with all policies and guidelines
Keep customers well informed on any open issues
Manage direct account responsibility with minimal supervision
Assist in different areas within the District
Repair and maintain analytical instrumentation with little or no supervision
Perform all the above duties in accordance with applicable ISO9000 directives and company policy
Ability to lift up to 50 lbs
80 % Travel (including Overnight Travel and some international travel)
Qualification
Required
At least 3-5 years of experience in electronics or in the electro-mechanical field and/or recent and relevant class work
Excellent customer relationship skills including, communication, accountability, and the ability to understand customer needs and how best to handle these
Ability to lift up to 50 lbs
80 % Travel (including Overnight Travel and some international travel)
Repair and maintenance of complex scientific and analytical instrumentation
Perform installation of equipment from delivery to sign-off
Respond to customer by telephone within 4 hours to evaluate problem
Perform preventative maintenance per maintenance schedule
Inform appropriate personnel on all problems using ESCALATION procedure
Maintain manuals
Submit electronic paperwork timely and accurately
Maintain excellent communication with Regional Manager on all matters
Process parts return and repair in accordance with all policies and guidelines
Keep customers well informed on any open issues
Manage direct account responsibility with minimal supervision
Assist in different areas within the District
Repair and maintain analytical instrumentation with little or no supervision
Perform all the above duties in accordance with applicable ISO9000 directives and company policy
Preferred
Bachelor's degree preferred, AAS Electronic Technology or equivalent
Benefits
Employer matched 401(k) savings
Medical and dental coverage
Tuition reimbursement
Company
Malvern Panalytical
Malvern Panalytical Instruments provides materials and biophysical characterization technology.
1001-5000 employees
H1B Sponsorship
Malvern Panalytical has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2020 (1)
Funding
Current Stage
Late StageLeadership Team
Regan Brooks, CPP
Human Resources Business Partner
Wendy LeBlanc
Human Resources Business Partner
Recent News
2025-05-24
Company data provided by crunchbase