Capgemini · 11 hours ago
RightFax Administrator
United States
Full-time
Remote
Entry, Mid Level
$70K/yr - $80K/yr
2+ years expCapgemini Government Solutions (CGS) LLC is seeking a highly motivated RightFax Administrator to join their team to support government clients. The role focuses on the administration, maintenance, and troubleshooting of the enterprise RightFax environment, ensuring secure transmission of electronic faxes and providing support to end-users and IT teams.
ConsultingInformation TechnologyInsurTechIT ManagementSoftware
No H1B
Security Clearance RequiredU.S. Citizen Only
Responsibilities
Monitor system performance and fax traffic to proactively identify and resolve potential issues
Perform routine maintenance tasks, including applying updates, patches, and managing system backups under guidance from senior staff
Provide Tier 1 and Tier 2 technical support to end-users for RightFax-related issues, such as delivery problems or user access configurations
Diagnose and resolve basic to intermediate technical problems and escalate complex issues to mid-level or senior engineers as appropriate
Assist with the installation, configuration, and maintenance of RightFax servers, clients, and associated software
Manage user accounts, permissions, and basic routing rules
Collaborate with other IT teams (e.g., networking, email, EMR/EHR) and external vendors to support and troubleshoot existing integrations with the RightFax system
Create and maintain accurate documentation of system configurations, operational procedures, and troubleshooting steps
Follow established security and compliance standards, such as HIPAA, related to sensitive data transmission
Qualification
Required
U.S. Citizenship is required
Eligible to obtain and maintain Government Security Clearance
2+ years of experience in an IT support role or a related field
Basic understanding of computer hardware, software, and networking principles
Familiarity with Windows Server operating systems and Active Directory
General knowledge of telecommunications technologies like POTS, SIP, or FoIP is helpful
Ability to quickly learn new technologies and procedures
Strong problem-solving and analytical abilities
Excellent verbal and written communication skills, with attention to detail
Ability to work both independently and collaboratively as part of a team
Proactive attitude and willingness to learn
A bachelor's degree in Computer Science, Information Technology, or a related field is often preferred
Relevant certifications, such as an OpenText RightFax Certified Professional certification, can be advantageous
Benefits
Flexible work
Healthcare including dental, vision, mental health, and well-being programs
Financial well-being programs such as 401(k) and Employee Share Ownership Plan
Paid time off and paid holidays
Paid parental leave
Family building benefits like adoption assistance, surrogacy, and cryopreservation
Social well-being benefits like subsidized back-up child/elder care and tutoring
Mentoring, coaching and learning programs
Employee Resource Groups
Disaster Relief
Company
Capgemini
Capgemini is a software company that provides consulting, technology, and digital transformation services.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$4.72B2025-09-18Post Ipo Debt· $4.72B
1999-04-01IPO
Leadership Team
Aiman Ezzat
CEO, Capgemini Group
Anirban Bose
CEO of Americas Strategic Business Unit
Recent News
The French Tech Journal
2026-01-22
2026-01-22
Business Wire
2026-01-20
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