Anderson Auto Group of Nebraska and Missouri · 1 week ago
Internet Product Specialist (APS)
Lake Havasu City, AZ
Full-time
Onsite
Entry Level
1+ years expAnderson Powersports is looking for an internet product specialist to join their team. The role is responsible for assisting customers through online leads and providing exceptional customer service to create a memorable car buying experience.
AutomotiveSales
Responsibilities
Respond to Internet inquiries in a timely manner to ensure clients' needs are met
Have a thorough knowledge of all dealership products, inventory and services
Ensure that each customer receives outstanding customer service by providing a customer friendly environment, including greeting and acknowledging every customer, maintaining outstanding standards, solid product knowledge and all other components of customer service
Directly responsible for selling units, volume and customer satisfaction standards, as set at the solid discretion of the dealership
Coordinate with the sales manager to set and meet new and used sales quotas. Meet the profit margin goals for unit sales
Be polite and friendly and greet customers promptly. Consistently follow the outlined sales process
Utilize floor time effectively in meeting the customer’s needs and soliciting sales
Determine each customer’s needs by asking questions and listening
Verify that customers are qualified for their wants, needs, and ability to buy
Maintain current knowledge and familiarity with new products, features, accessories, etc., and their benefits to customers
Maintain an owner follow-up system that encourages repeat and referral business and contributes to customer satisfaction
Understand the terminology of the business and keep abreast of technology changes in the product
Perform pre-delivery inspection and road test before delivery to customer
Deliver vehicles to customers after purchase. This process ensures that the customer understand the vehicle’s operating features, warranty and paperwork, and it lays the foundation for customer loyalty
Conduct telephone transactions courteously and promptly
Deal with customer complaints in a sensible manner by showing empathy and a pleasant attitude to show our commitment to excellent customer service and to increase customer satisfaction and loyalty
Know and understand the federal, state and local laws, which govern retail sales
Attend pertinent training and stay current with sales department concerns and sales techniques
Attend sales meetings
Performs all duties in a safe manner, immediately reporting any accidents, injuries or unsafe conditions to management
Shows when scheduled to work, on time, ready and able to perform essential job functions
Drives company and/or customer vehicles if/when required
Adhere to all company policies, procedures and practices
Perform other tasks as directed
Qualification
Required
High school diploma or GED
1-3 years sales or customer service experience
Must enjoy and excel in a team environment
Must have an upbeat and positive outlook
Must be dedicated and reliable
Must have a clean driving record
Must be able to pass a drug screening and background check
Basic knowledge of computers, printers, monitors, etc
Preferred
Automotive sales experience helpful, but not required
Company
Anderson Auto Group of Nebraska and Missouri
Anderson Auto Group of Nebraska and Missouri, where you can "Experience Better", is a family owned group serving the communities and surrounding areas of Lincoln NE, Grand Island NE, and St.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Amber Velasquez, CPA
Chief Financial Officer
Brad Brown
Chief People Officer
Company data provided by crunchbase