ArcBest · 5 hours ago
U-Pack Operations Analyst I
Fort Smith, AR
Full-time
Onsite
New Grad, Entry LevelArcBest is a multibillion-dollar integrated logistics company that helps keep the global supply chain moving. The Operations Analyst provides customer service through collaboration and creative problem solving, investigates root causes of service failures, and works to prevent further issues.
AutomotiveInformation TechnologyRailroadSoftwareTransportation
Responsibilities
Attend all appropriate Departmental and Division-wide meetings as needed
Answer customer phone calls and emails
Communicate and work with ABF service centers to ensure customer needs are met
Determine and provide some monetary and non-monetary compensation
Be well versed in The Companies' values system and communicate them effectively
Collaborate with senior management to provide exact and reliable information and consultation
Document customer contact and dialogue in notes
Work in a team setting to accomplish corporate, departmental, and individual goals
Work with other personnel, both internal and external to the department, to ensure designated projects are completed
Identify system improvement needs and works to implement them
Reroute shipments as needed
Personalize solutions based on customer needs
Other duties and projects, as assigned
Qualification
Required
Bachelor's Degree, preferred
Experience will be considered in lieu of formal education
Prior customer service experience, preferred
Basic knowledge in Microsoft Office Suite, preferred
Customer Interaction
Effective Communications
Flexibility and Adaptability
Interpersonal Relationships
Listening
Managing Multiple Priorities
Negotiating
Service Excellence
Preferred
Bachelor's Degree
Prior customer service experience
Basic knowledge in Microsoft Office Suite
Company
ArcBest
ArcBest solves complex logistics and transportation challenges.
Founded in 1923
10001+ employees
H1B Sponsorship
ArcBest has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (15)
2024 (18)
2023 (8)
2022 (12)
2021 (3)
2020 (1)
Funding
Current Stage
Public CompanyTotal Funding
$250M2025-11-25Post Ipo Debt· $250M
2016-03-07IPO
Leadership Team
Seth Runser
President and CEO-elect
Donald Pearson
Vice President, Treasurer
Recent News
Talk Business & Politics
2026-01-05
Arkansas Business — Business News, Real Estate, Law, Construction
2025-12-24
Investor's Business Daily
2025-12-17
Company data provided by crunchbase