HappyCo · 10 hours ago
Strategic Customer Success Manager
United States
Full-time
Remote
Mid Level
3+ years expHappyCo is a company where people can grow their careers and work with like-minded individuals in a flexible, supportive culture. The Strategic Customer Success Manager is responsible for driving adoption and long-term customer partnerships across strategic accounts, acting as a trusted advisor and problem-solver to ensure exceptional customer experiences.
AppsAsset ManagementMobileProperty ManagementReal EstateSaaSSoftware
Responsibilities
Develop, maintain, and execute Success Plans aligned to customer business objectives and operational outcomes
Build and strengthen relationships with stakeholders at multiple levels, from frontline users to executive sponsors
Conduct regular engagement meetings and formal business reviews to assess progress, demonstrate value, and shape next steps
Facilitate change management, onboarding success, and ongoing best practices to maximize adoption
Monitor customer health, product adoption, engagement signals, and sentiment; identify and act on early risk indicators
Manage and coordinate escalations, ensuring issues are addressed quickly, transparently, and with strong cross-functional alignment
Drive renewal readiness by ensuring value realization is consistently demonstrated, documented, and communicated
Collaborate closely with Account Managers to identify expansion opportunities and support revenue growth
Serve as the voice of the customer internally—collecting, analyzing, and relaying meaningful product feedback and feature needs
Partner with the Product team to evaluate new features, contribute customer insights, and help shape roadmap prioritization
Deliver compelling presentations, training, and content that empower customers and reinforce strategic outcomes
Work with internal teams to refine Customer Success processes, documentation, and tooling to improve efficiency and communication
Collaborate with Product, Sales, Support, and Implementation to ensure seamless lifecycle management and strong customer outcomes
Contribute to team initiatives that enhance the end-to-end customer experience and drive operational excellence
Qualification
Required
A minimum of 3+ years of Customer Success experience in a SaaS environment
Experience in the Multifamily or PropTech industry
Exceptional written and verbal communication skills
High degree of ownership, organization, and the ability to execute independently
Strong analytical skills and comfort interpreting customer insights and usage data
Preferred
Experience with Gainsight or similar CS platforms
Benefits
Work from anywhere supported by a flexible company culture
Opportunity to work for one of the fastest growing technology companies in the PropTech industry
Unlimited vacation time
Generous paid parental leave
Competitive and equitable pay, including stock options
Monthly stipends to support Wellness and Home Office expenses
Company
HappyCo
HappyCo is taking traditional paper based processes out of the dark ages for property management
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
$74MKey Investors
Alium Capital
2022-01-18Series B· $52M
2021-09-20Series Unknown
2020-09-12Series A
Leadership Team
Andy Larson
Vice President of Revenue
Andrew Mackenzie-Ross
Founder
Recent News
2025-12-12
2025-12-05
Morningstar.com
2025-11-14
Company data provided by crunchbase