Marco Technologies · 8 hours ago
Director Of Field Service Operations
St Cloud, MN
Full-time
Hybrid
Director/Executive
7+ years expMarco Technologies is seeking a Director of Field Service Operations to lead and manage their Copier Service, Install, and Shred divisions. This role involves providing strategic leadership, ensuring client satisfaction, and developing the company's long-range goals and policies.
Cloud Data ServicesDocument ManagementInformation ServicesInformation TechnologySecuritySoftware
Responsibilities
Provide leadership, direction, and management to Copier Service, Install and Shred divisions which include: o Providing direction and support to ensure timely, high quality and cost-effective product service to our clients
Ensuring a high level of client satisfaction by acting as a point of contact or go to person to handle escalated issues and questions
Enabling and maintaining a positive and productive work environment
Monitoring service activity and financials
Identification and presentation of new service or product offerings, opportunities, and threats to ensure that Copier Service, Install and Shred divisions are responsive to the needs of the company’s growth and changing objectives
Provide weekly metrics and reports to the Vice President of Field Service Operations regarding the division’s performance
Administer and control the Copier Service, Install and Shred division expense budget to contribute to a cost-effective operation
Conduct monthly MORs with Copier Service, Install and Shred including random vehicle inspections for direct reports to ensure proper inventory, service manuals and general vehicle maintenance
Keep abreast of state-of-the-art developments through attendance at trade and professional meetings and seminars, trade shows, literature, and other educational activities
Participate in the development of the company’s strategic plan including planning projects, organizing, and negotiating the allocation of resources
Understand, endorse, and teach the Marco, Inc. mission, philosophy, culture, and policies
Demonstrate leadership by presenting a positive example, establishing high standards, holding people accountable and maintaining the highest standards of honesty and integrity
Represent the organization as appropriate in its relationships with major customers, suppliers, competitors, bankers, government agencies, professional societies, and similar groups
Attend Required Company And Departmental Meetings
Act in accordance with Marco policies and procedures as set forth in the Employee Handbook
Perform other related duties as assigned
Qualification
Required
Bachelor's Degree and seven years of experience; or equivalent combination of education and experience
Valid Driver's License, proof of personal insurance and an acceptable driving record
Proficiency with business collaboration tools such as MS Office applications, Outlook and company and client specific programs
Excellent communication skills in working with and relating to people at all levels of an organization
Function as a good educator who is trustworthy and willing to share information and serve as a mentor
Energetic, forward-thinking, and creative
Act as a strategic visionary with sound technical skills, analytical ability, good judgment, and strong operational focus
Well organized and self-directed while being a team player
Highly decisive possessing a “big picture” perspective
Treat people with respect, work with integrity and ethically and uphold organizational values
Preferred
Master's degree preferred
Sharp, Canon, HP and/or Konica direct service experience preferred
Company
Marco Technologies
Marco is a technology services company that specializes in hosted/cloud services, managed services, business IT services.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Brian Wyatt
Chief Executive Officer
Chris Burns
Associate Sales Representative
Recent News
2025-12-08
2025-04-28
Million Click
2022-07-27
Company data provided by crunchbase