Gamer's Choice · 18 hours ago
Sales Supervisor
Long Island City, NY
Full-time
Onsite
Mid Level
$25/hr - $35/hrGamer's Choice is a leading destination for Trading Card Game players and collectors based in Queens, New York. They are seeking a Retail Sales Supervisor to lead the sales floor, support the team, and ensure an exceptional customer experience.
Retail
Responsibilities
Lead by example in delivering outstanding customer service and sales support
Create a welcoming, inclusive, and high-energy store environment
Assist customers with product knowledge, recommendations, and purchases
Resolve customer concerns and escalations professionally and effectively
Support and drive sales initiatives, promotions, and upselling strategies
Supervise and support Retail Associates during daily shifts
Provide on-the-floor coaching, feedback, and guidance to team members
Assist with training and onboarding of new hires
Help foster a positive, collaborative, and accountable team culture
Communicate expectations clearly and ensure policies and procedures are followed
Open and close the store as scheduled, including cash handling and shift reporting
Ensure the sales floor is clean, organized, and visually appealing at all times
Oversee restocking, merchandising standards, and product presentation
Maintain knowledge of current promotions, inventory, and store policies
Assist with inventory counts, loss prevention, and stock accuracy
Support receiving, unpacking, and organizing incoming shipments
Monitor inventory levels and communicate restocking needs
Assist with online order fulfillment, including picking, packing, and shipping
Ensure warehouse and back-of-house areas remain clean, safe, and organized
Help support in-store events, tournaments, and community gatherings
Act as a point of contact on the floor during busy events and peak hours
Represent Gamer’s Choice with professionalism and enthusiasm both in-store and online when needed
Qualification
Required
High school diploma or GED
Previous retail or customer service experience in supervisory roles
Strong communication, organization, and problem-solving skills
Ability to lead by example and remain calm in a fast-paced environment
Comfortable standing, walking, bending, and moving for extended periods
Ability to frequently lift and carry up to 50 lbs
Experience working with POS systems and basic cash handling
Reliable, punctual, and adaptable with a strong sense of ownership
Preferred
Knowledge of trading card games such as Yu-Gi-Oh!, Pokémon, One Piece, Riftbound, or Disney Lorcana
Experience supporting events, tournaments, or community-driven retail spaces
Company
Gamer's Choice
Gamer’s Choice is a team of passionate gamers, creators, and innovators based in Queens, New York.
Founded in 2020
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase