Compass Group USA · 14 hours ago
SPACE MANAGEMENT COORDINATOR
New York, NY
Full-time
Onsite
Entry Level
$25/hr - $26/hr
1+ years expCompass Group USA is a specialized division of FLIK Hospitality Group focused on guest and employee services, meeting and event planning. The Space Management Coordinator is responsible for managing facility work orders, booking reservations, and providing reception desk coverage to ensure an exceptional workplace experience.
AdviceFood and BeverageHospitalityProfessional Services
Responsibilities
Manage incoming calls with professionalism, responding to inquiries thoughtfully and independently, and directing callers to the appropriate departments as needed
Enter and route facility requests through the ticketing system with accurate classification and timely follow through
Conduct follow up communication with customers to provide updates on open requests
Deliver a memorable customer experience by ensuring every call is answered with enthusiasm and care
Book hoteling reservations and maintain accurate booking records
Register guests with security and ensure proper access protocols are followed
Provide reception desk coverage, greeting guests, and maintaining a welcoming front of house environment
Arrange black car reservations for executives upon request
Participate in daily and weekly team meetings to stay aligned with Hospitality & Facilities operations
Track and report operational data relevant to call center performance and service goals
Support training efforts for new recruits and provide ongoing coaching to current staff to maintain high service standards
Maintain awareness of business activity to anticipate and respond appropriately to customer needs
Process reservation changes and cancellations promptly and accurately
Maintain comprehensive knowledge of services, schedules, amenities, and internal processes
Collaborate with team members to ensure smooth daily operations
Resolve customer concerns related to reservations and escalate issues when necessary
Communicate effectively with other departments to ensure customer needs are met
Work from all the New York office locations as required by business needs
Provide schedule flexibility to support coverage requirements
Perform additional duties as assigned
Greet and welcome all guests, creating a warm and professional first impression
Manage visitor check ins, including verifying appointments, issuing badges, and coordinating with Security
Assist all guests by answering questions and directing them to appropriate resources
Maintain a clean, organized, and presentable reception area that reflects company standards
Monitor lobby activity to ensure a safe and orderly environment
Coordinate with Facilities, Hospitality, and Security teams to support smooth daily operations
Provide backup or extended coverage during peak times, staff absences, or special events
Qualification
Required
At least 1 year of reservations or related experience in hospitality, customer service, or facilities support
High School Diploma required
Strong organizational skills with the ability to prioritize and manage multiple tasks simultaneously
Warm, professional communication skills with the ability to show empathy and build rapport over the phone
Proficiency with Microsoft Office, Social Tables, and general office technology/equipment
Ability to remain calm and effective in fast paced or stressful situations
Exceptional client service mindset with a commitment to exceeding expectations
Punctual, dependable, and detail oriented, with a dedication to operational excellence
Discreet, ethical, and committed to maintaining confidentiality
Benefits
Medical
Dental
Vision
Life Insurance/ AD
Disability Insurance
Retirement Plan
Paid Time Off
Holiday Time Off (varies by site/state)
Associate Shopping Program
Health and Wellness Programs
Discount Marketplace
Identity Theft Protection
Pet Insurance
Commuter Benefits
Employee Assistance Program
Flexible Spending Accounts (FSAs)
Paid Parental Leave
Personal Leave
Company
Compass Group USA
Compass Group is redefining the food and facility services landscape with innovation and passion through the lens of what’s next.
10001+ employees
H1B Sponsorship
Compass Group USA has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (57)
2024 (45)
2023 (49)
2022 (39)
2021 (26)
2020 (29)
Funding
Current Stage
Late StageLeadership Team
Peter Fetherston
CEO - Business & Industry Sector
Minit Gupta
CFO, Business and Industry Sector
Recent News
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