Dexian · 15 hours ago
Help Deck Technician
Washington, DC
Full-time
Onsite
Mid Level
3+ years expDexian is a leading technology and professional staffing company with a global presence. They are seeking a Help Deck Technician to provide technical support for managed desktops, laptops, and mobile devices, ensuring effective resolution of technical issues and maintaining high-quality IT support.
ConsultingHuman ResourcesInformation TechnologyProfessional ServicesStaffing Agency
Responsibilities
Provide technical support to managed desktops, laptops with docking stations and mobile devices. This includes supporting a variety of standard software and hardware (including accessories and peripherals) and addressing issues such as imaging computers; fixing logon and connectivity issues; patching security vulnerabilities; and installing software, among others
Receive and take ownership of requests for help via ServiceNow; respond to and resolve these within agreed-upon timeframes; communicate progress; and document work in the system
Complete tickets within designated service levels: 90% Response SLA met; 95% Resolution SLA met; and meet Quality Management performance indicators
Leverage technical expertise and troubleshooting skills to diagnose problems and identify and apply the appropriate resolution or find resources to resolve the issue
Provide support for meetings and presentations, including video conferences/in-room systems, virtual and hybrid meetings
Provide support to M365 applications (Copilot, Outlook, Office, OneDrive, Teams, etc.)
Follow administrative guidelines associated with maintaining high quality IT support, including asset management related tasks, ensuring accurate documentation and record-keeping
Attend to issues with company owned and personal mobile devices (iOS and Android) which are connected to corporate systems
Qualification
Required
Bachelor's degree in Computer Sciences, Electronics & Communication Engineering, Information Systems Management, or related field, with a minimum of 3 years relevant experience or Associates Degree with a minimum of 5 years relevant experience
Excellent verbal and written communication skills
Excellent customer service skills
Advanced skills in supporting Windows computers and Apple mobile devices
Advanced skills in supporting Microsoft suite products, e.g. Copilot, Office, Outlook, Teams, SharePoint and OneDrive on Mobile and PC, as well as browser-based applications
Advanced skills with virtual meeting software and hardware, including Cisco products, such as WebEx and videoconference codecs
Preferred
Industry certifications such as A+ recommended
Company
Dexian
Dexian provides services for staffing, talent development, and consulting, with a focus on technology, finance, and project management.
1001-5000 employees
H1B Sponsorship
Dexian has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (65)
Funding
Current Stage
Late StageLeadership Team
Mahfuz Ahmed
Chairman of the Board
Vikram Motiani
Managing Director
Recent News
2025-11-19
Company data provided by crunchbase