EcoEnclose · 14 hours ago
Customer Success Specialist
Louisville, CO
Full-time
Hybrid
Entry Level
$48K/yr - $58K/yr
1+ years expEcoEnclose is on a mission to transition the world to truly sustainable packaging. They are seeking a compassionate, solutions-driven Customer Success Specialist to support customers through email, phone, and consultations, providing sustainability guidance and logistics coordination.
E-CommerceElectronicsHardwareManufacturing
Hiring Manager
Saloni Doshi
Responsibilities
Provide expert order assistance by offering product and sustainability recommendations, aligning their packaging with their brand needs and values, and building accurate orders
Handle a diverse range of customer needs across multiple channels, ensuring timely, accurate, and thoughtful responses
Coordinate cross-functionally with internal teams to address special customer needs, resolve issues, and maintain smooth, high-quality customer experience
Ensure customers feel supported from start to finish through every stage of their experience, from initial inquiry to delivery
Drive continuous improvement by identifying gaps, flagging issues, and contributing insights that enhance efficiency and service quality
Reports to Customer Success Manager
Qualification
Required
Strong written and verbal communication skills, with the ability to collaborate effectively across teams
Proactive problem-solver and self-starter who can anticipate customer needs and navigate a fast-changing environment
Professional, positive, and customer-focused attitude, with genuine enthusiasm for supporting customer success
Commitment to sustainability and interest in advancing sustainable eCommerce practices
Highly organized with strong attention to detail, able to manage multiple priorities and work with a sense of urgency
Preferred
1-2 years of retail or office experience is preferred
Comfortable with G-Suite and ticketing systems; experience with Gorgias, BigCommerce, Adobe Illustrator, or ShipStation is a plus
Adaptable, eager to learn, and open to growth
Benefits
401k plan with company matching
Health insurance , including medical, dental, and vision
Paid time off (PTO)
7 Paid holidays + business days between Christmas and New Year’s Day
Flexible - hybrid work environment (3 days in office, 2 days remote)
Access to remote work weeks to promote work-life balance
Life Insurance, Short-term and long-term disability benefits
Company
EcoEnclose
EcoEnclose offers Peace of Mind products to help thousands of businesses ship their products in an environmentally-friendly manner
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$1M2024-05-17Seed· $1M
Leadership Team
Saloni Doshi
CEO and Chief Sustainability Geek
Recent News
2025-05-17
Company data provided by crunchbase