FareHarbor · 9 hours ago
Assistant General Manager, Hawaii
Oahu, HI
Full-time
Onsite
Director/Executive
$110K/yr - $165K/yr
8+ years expFareHarbor is a leading reservation software company in the tourism industry, and they are seeking an Assistant General Manager for their Hawaii market. This role involves coordinating across various teams to enhance client experience, drive retention, and ensure operational excellence in the region.
ReservationsSoftwareTourismTravel Agency
No H1B
Responsibilities
Coordinate across Sales, AM, OB, Support, and Distribution to deliver a consistent and exceptional client experience in Hawaii
Act as the operational bridge between the local team and mainland commercial functions, ensuring consistent execution of FareHarbor standards and Leadership Anchors (Drive Execution, Communicate & Collaborate, Build Your Team, Adapt & Innovate)
Partner with mainland CommercialOps and Product teams to align on forecasting, client health, and service tiering models for the Hawaii portfolio
Partner with the Distribution Teams to enhance and grow reseller-operator connections and address HI client needs around selling their products both direct (Sites) and via affiliates
Enhance NRR performance by improving service delivery, implementing client feedback loops, and formalizing client health metrics
Support Account Management in developing proactive retention and upsell strategies tailored to Hawaii’s unique market dynamics (e.g., inter-operator partnerships, tour cluster opportunities)
Lead structured business reviews to surface client insights that inform both local and global Product roadmaps
Map and align local workflows (sales→go-live→support) with mainland systems, ensuring scalable processes and accountability
Track and analyze commercial performance data to identify operational inefficiencies or client friction points
Support capacity planning, forecasting, and performance review cadences with RevOps and Finance partners
Serve as a cultural ambassador for the Hawaii office—modeling FareHarbor’s leadership behaviors while promoting collaboration, continuous learning, and a growth mindset
Coach team members across functions on FareHarbor’s client-first philosophy and promote cross-functional learning
Reinforce the GM’s leadership while preparing for long-term continuity and succession readiness
Qualification
Required
8+ years of experience in commercial operations, client success, or regional management with the majority of it in Hawaii, ideally in SaaS or hospitality tech
Deep familiarity with the Hawaii tourism and activities ecosystem, including local operator relationships and market dynamics
Demonstrated ability to lead through influence across functions and geographies
Strategic thinker with a data-driven approach to operational improvement and client experience design
Strong communicator adept at bridging field insights and centralized teams
Hands-on experience working within or alongside RevOps, Finance, or Product teams to align processes, improve workflows, build forecasts and standardize cross-functional execution
Strong analytical acumen, including comfort with dashboards, performance metrics, forecasting models, or operational reporting tools
Preferred
Experience with distribution networks, channel management, or ecosystem partnerships
Prior use or understanding of FareHarbor's platform and products
Proven ability to navigate complex stakeholder environments and drive alignment
Strong network in the travel space in Hawaii
Benefits
Medical, dental + vision coverage
26 vacation days, 10 sick days & 12 paid holidays per year
Global leave benefit
22 weeks paid parental leave
2 weeks paid grandparent leave
Extended care and bereavement leave
Life insurance policy
401k + employer matching
Social hours & events and team-building
Educational Opportunities
Wellness benefits (Headspace subscription & wellness webinars)
Work-from-home assistance
Hybrid friendly
Paid volunteer hours
Company
FareHarbor
FareHarbor operates as a reservation platform for tours, activities, rentals, and attractions.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
$0.11M2018-04-19Acquired
2015-05-13Seed· $0.11M
Leadership Team
Matt Broten
Co-founder, Principal Software Engineer
Bob Safrit
Manager, Strategic Partnerships
Recent News
2026-01-22
Company data provided by crunchbase