N.C. Department of Information Technology · 17 hours ago
Administrative Specialist I / Rehab Casework Technician
Gaston County, NC
Full-time
Hybrid
Entry Level
$38K/yr - $66K/yr
2+ years expThe North Carolina Department of Health and Human Services (DHHS) is one of the largest agencies in the state, responsible for ensuring the health and well-being of all North Carolinians. The Administrative Specialist I / Rehab Casework Technician position provides direct administrative and casework support for Rehabilitation Counselors assisting individuals with disabilities.
Information Technology & Services
Responsibilities
Interacting with consumers individually and in groups for the purpose of sharing and gathering information and documentation to assist counselors with determining eligibility, developing Individualized Plans for Employment, and providing vocational rehabilitation services
Documenting casework data and the provision of substantial services throughout the rehabilitation process
Preparing documents, including invoices, billing documents, and correspondence to support consumer services
Providing follow-up with consumers, employers, schools, vendors, and other agency personnel as needed
Working with community employers using the Dual Customer Approach to directly place highly qualified consumers in appropriate jobs for successful outcomes
Assist counselors and other rehabilitation staff with Employment Marketing Skills Workshops, job fairs, and other public events
Provide other support as designated by the counselor and complete all related administrative tasks
Qualification
Required
High school diploma or General Educational Development (GED) diploma and two years of related administrative experience; or equivalent combination of education and experience
Preferred
Knowledge of or experience working with people with disabilities
Demonstrated experience performing routine administrative and office support functions such as data entry, document preparation, scheduling, and filing, with accuracy and attention to detail
Demonstrated experience providing customer service and engaging with consumers, staff members, school personnel, and the public in a professional manner
Flexibility and experience organizing multiple priority assignments
Knowledge of or experience utilizing electronic caseload management systems
Company
N.C. Department of Information Technology
The N.C.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Torre Jessup
Chief Operating Officer
Alysa Kelly
Executive Assistant to Chief Deputy/CIO/Chief Privacy Officer/Director of Enterprise Operations
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