Airbus · 20 hours ago
Aerospace Customer Support Engineer
Mobile Area, AL
Full-time
Onsite
Senior Level
6+ years expAirbus is seeking an experienced Aerospace Customer Support Engineer to join the Retrofit Engineering & Maintenance Customer Support team in Mobile, Alabama. This critical role is centered on delivering timely and high-quality solutions to customers and managing a diverse portfolio of customer accounts to meet cost, timeline, and quality benchmarks.
AerospaceCommercialManufacturing
No H1B
Responsibilities
Manage a diverse portfolio of customer accounts to ensure the delivery of retrofit solutions and scheduled maintenance services meets all cost, timeline, and quality benchmarks. This involves overseeing the end-to-end lifecycle of customer queries, which includes dispatching requests to the appropriate departments and initiating technical approval forms to maintain high levels of customer satisfaction and on-time delivery. Additionally, you will proactively escalate risks or blocked queries to ensure timely resolutions and provide technical expertise to cross-functional teams located across international sites
Direct on-site assistance for airline partners, focusing on the evaluation of maintenance programs and service bulletins
Assess the status of aircraft when deviations from standard maintenance procedures occur
Responsible for defining the necessary recovery actions to return aircraft to airworthy conditions while identifying and mitigating any risks related to unsafe or unsecure storage environments
Monitor subcontractor performance by tracking metrics such as on-time delivery, first-time fix rates, and overall autonomy. This includes leading monthly quality reviews and collaborating with the quality department to develop action plans that improve the standard of technical responses
Qualification
Required
Bachelor's Degree in Engineering (Aerospace, Mechanical, Electrical, or Civil)
6 years total experience in the aircraft customer service field (Airline experience, MRO experience, Maintenance experience, etc.)
Service Bulletin content, processes, and RDAF management
Experience in aircraft maintenance and airline operations
Strong computer background, including MS Excel and Google Suite application experience (Docs, Sheets, Slides, Gmail)
Excellent communication and negotiation skills
Ability to work effectively in a fast-paced and dynamic environment
Ability to understand and mentor principles within assigned discipline
Ability to interpret an extensive variety of technical aircraft topics
Excellent communication, coordination, and organization skills
Ability to inter-relate with and motivate diverse teams
Authorized to work in the US
Benefits
Financial Rewards: Competitive base salary, incentive compensation which may include profit sharing schemes, retirement savings plan and the ability to participate in an Employee Stock Ownership Plan (“ESOP”)
Work/Life Balance: Paid time off including personal time, holidays and a generous paid parental leave program.
Health & Welfare: Comprehensive insurance coverage including medical (traditional and high-deductible health plans), prescription, dental, vision, life, disability, Employee Assistance Plan (“EAP”) and other supplemental benefit coverages.
Individual Development: Upskilling and development opportunities through our global Leadership University, including unlimited access to 10,000+ e-learning courses focusing on ways to develop your employability, certifications, career path as well as the opportunity to participate in accelerated development programmes and both national and international mobility.
Company
Airbus
Airbus designs, manufactures, and delivers aerospace products, services, and solutions.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Fokke Mentjes
Vice President - Head of Cabin and Cargo Electronics
A
Antje Bulmann
Venture Lead Direct Air Capture
Recent News
2025-08-20
Washington Technology
2025-08-05
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