Learning Specialist I (Call Center) jobs in United States
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Bank OZK · 7 hours ago

Learning Specialist I (Call Center)

positionAlpharetta, GA
timeFull-time
remoteOnsite
seniorityEntry Level
date1+ years exp

Bank OZK is a nationally recognized leader in financial services, dedicated to providing exceptional service through innovative technologies. The Learning Specialist I is responsible for delivering and enhancing training programs and workshops for employees, ensuring that training materials are tailored to various delivery methods.

BankingFinanceFinancial Services

Responsibilities

Plans and leads interactive workshops conducted through face-to-face and online mediums, ensuring that training materials are adapted to the specific medium of delivery
Assists with new training program design and existing program enhancement, including developing and revising lesson plans and training aids
Helps research and develop learning assessment tools and uses those tools to monitor the effectiveness of training programs
Administers, implements, and troubleshoots learning technology, including developing training materials related to set up and use of computer applications and related technologies
Interacts with other members of the Learning and Development team and the Bank to ensure the timeliness and accuracy of training materials
Escalates problems or issues identified to senior team members
Performs other duties as assigned

Qualification

Training program designLearning technology administrationBanking knowledgeVirtual software proficiencyMicrosoft OfficeEffective communicationGroup facilitationConfidentialityInterpersonal skills

Required

High school diploma or equivalent, required
1+ year of experience using virtual software such as GoToMeeting, WebEx, Zoom, Google Classroom, or other related tools required
1+ year of experience in retail banking, financial services, customer service, and/or call center required
Basic knowledge of banking or financial environments and/or call center operations
Ability to communicate effectively both verbally and in writing
Ability to interact with subject matter experts (SMEs) and other learning professionals to translate practice into training materials and teaching-and-learning experiences
Ability to present information and facilitate group discussions
Ability to work under close supervision
Ability to maintain confidentiality
Ability to interact effectively with individuals at all levels
Ability to travel as needed for business purposes
Skill in using computer and Microsoft Office, including Word, Excel, Outlook, PowerPoint

Preferred

Bachelor's degree in an educational field, business, sales, or related preferred

Benefits

Generous PTO
401(k) matching
Health, dental, vision (and pet!) insurance
Special perks and discounts

Company

Bank OZK

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Bank OZK provides banking services including savings account, loans, debit, and agricultural lending.
dateFounded in 1903
location
Little Rock, Arkansas, USA
people-size1001-5000 employees
web-link
https://www.ozk.com/personal

Funding

Current Stage
Public Company
Total Funding
unknown
1997-07-17IPO

Leadership Team

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Eric Munson
Senior Vice President, government and institutional banking
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Recent News

Arkansas Business — Business News, Real Estate, Law, Construction
Bank OZK Reports Sliding Q4 Profit as Charge-Offs Climb
2026-01-22
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Full-year net income down at Bank OZK, revenue up 4.2%
2026-01-22
The Real Deal
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Company data provided by crunchbase