Mindlance · 23 hours ago
Conversation Designer
United States
Contract
Remote
Mid, Senior Level
$60/hr - $65/hr
4+ years expMindlance is seeking a Senior UX Designer specializing in Conversation Design to create intuitive and human-centered conversational experiences across digital channels. The role involves designing conversation flows, dialogue, and user journeys while collaborating with product teams and stakeholders to enhance usability and engagement.
Human Resources
Hiring Manager
Aginesh Mehra
Responsibilities
Design conversation flows, user journeys, IVR prompts, chatbot dialogue, and utterance routing
Create wireframes, prototypes, mockups, and conversational deliverables efficiently
Apply human-centered design principles to clarify problems and develop user-focused solutions
Support UX and HCD activities, including consultations, design sprints, and facilitated workshops
Collaborate with stakeholders, product designers, and researchers to align design solutions with business requirements
Represent and maintain established brand voice, tone, readability, and accessibility standards
Create, update, and maintain conversation writing guidelines and style documentation
Monitor and analyze IVR and chat usage to identify improvement opportunities and recommend enhancements
Participate in content reviews and audits, providing qualitative analysis and recommendations
Maintain accurate documentation, logs, and change records for conversational updates
Serve as a liaison between business teams, operations, and contact center partners
Perform other related duties as assigned
Qualification
Required
Bachelor's degree in writing, design, UX, or a related field (or equivalent experience)
4–6 years of professional experience in UX, conversation design, or related disciplines
Experience creating conversational content for IVR systems and chatbots
Strong understanding of accessibility, readability, and grade-level compliance
Ability to work independently while collaborating effectively across teams
Strong analytical, problem-solving, and decision-making skills
High attention to detail and accuracy under deadlines
Preferred
Experience with UX and design tools such as Adobe Creative Suite, Sketch, InVision, or similar
Experience facilitating workshops, design sprints, or UX consultations
Exposure to contact center technologies and digital engagement platforms
Company
Mindlance
Mindlance is a Staffing and Recruiting company which provides multi-vertical staffing services
1001-5000 employees
H1B Sponsorship
Mindlance has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (71)
2024 (53)
2023 (37)
2022 (72)
2021 (36)
2020 (40)
Funding
Current Stage
Late StageLeadership Team
R
Rajat Paul Dhall
Co-Founder & Managing Director
V
Vik Kalra
Co-Founder and Managing Director
Recent News
2025-11-19
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2025-05-17
2025-04-14
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