Republic Finance · 4 hours ago
Compliance Specialist
Plano, TX
Full-time
Hybrid
Mid Level
3+ years expRepublic Finance is a fast-growing consumer finance company that has been in business for 70 years. They are seeking a Compliance Specialist to investigate complaints, credit disputes, and fraud claims, ensuring compliance with laws and regulations while documenting and resolving consumer issues.
FinanceFinancial Services
Responsibilities
Assist with the company’s efforts to ensure that its multi-state offices operate in compliance with federal, state and local laws and regulations
Respond timely to consumer complaints, credit disputes, and fraud claims
Work directly with Operations team members and leadership, the Internal Audit team, and various Support teams to research and investigate consumer questions, concerns, complaints, or other issues, and to help identify areas where branches may require additional training regarding policies and/or procedures or where policies and/or procedures may be unclear and therefore require revision
Document all consumer complaints and related research and investigations in the appropriate complaint database and track to resolution
Prepare written responses to letters received from consumers regarding a variety of topics, including, but not limited to, requests for loan documents and inquiries related to account status, payments, and credit reporting
Draft and mail customized responses after investigating consumer complaints (written and verbal), as necessary
Provide branches and Central Operations teams with instructions on how to notate, flag, or add alerts to accounts upon receipt of consumer requests received through all communication channels
Escalate serious complaints to the appropriate Republic Finance supervisor
Provide input to Human Resources regarding investigations of Republic Finance employees after receiving consumer complaints
Recognize the importance of compliance when working at a financial institution and ensure all appropriate protocols and security measures related to customer accounts are followed
Assist with special projects, as needed
Qualification
Required
Education: Bachelor's or Associate's degree in a field related to banking, finance, law, or internal audit; or 3-5 years of work-related or branch customer service experience in a related field
Excellent verbal and written communication skills and the ability to communicate professionally, effectively, and courteously with anyone
Highly organized and a detailed and deadline-oriented person
Ability to think independently and take initiative to de-escalate situations and solve problems
Excellent digital literacy, including proficiency in Microsoft 365 (Word, Excel, PowerPoint, Copilot, etc.) and Adobe Acrobat
Familiar with financial and lending laws and regulations
Must pass drug screen, criminal background check, and credit check
Preferred
Demonstrated experience with PolicyTech, absVision, and AI tools a strong plus
Benefits
Health, Dental, & Vision Insurance
15 days of Paid Time Off (PTO) to start + 1 additional personal holiday
401k + employer match
Company provided Life Insurance & Long Term Disability
Employee Assistance Program - Confidential mental health support
Access to LinkedIn Learning's library of 10,000+ professional development courses
Employee of the Month Program
Philanthropic support for multiple charities including an annual drive for St. Jude Children's Research Hospital
Regular drawings for Sports tickets
Professional offices with a friendly team environment
Company
Republic Finance
Republic Finance specialises in providing a variety of consumer loans and flexible lending options to customers.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
CVC Capital Partners
2017-12-30Private Equity
Leadership Team
Ian Rehmert
CEO
Recent News
Dallas Morning News
2023-12-23
2022-09-16
Company data provided by crunchbase