Erie Insurance Group · 18 hours ago
Customer Advocate I
Erie, PA, US, 16530
Full-time
Onsite
Entry Level
$45K/yr - $72K/yr
2+ years expErie Insurance Group is a Fortune 500 company that values diversity and inclusion among its more than 6,000 employees. The Customer Advocate I position involves actively listening to customers to understand their needs and offering solutions while utilizing knowledge of company products and policies.
Property Insurance
Responsibilities
Utilize various platforms to respond to inquiries from customers
Applies a working knowledge of ERIE and department policies and procedures to have business appropriate conversations, while directing the customer to the appropriate business decision
Resolves issues within scope of authority, escalates to appropriate area/person of authority as determined by company/department policy and procedure
In accordance with ERIE policy and procedures, and within scope of authority manages and services office account books of business
Applies proficient knowledge of ERIE systems and products by responding to callers concerns for all lines of business. Makes billing arrangements, corrects errors (accounting, underwriting and policy issues) with resolution and documents accordingly within scope of authority and guidelines provided
Attends appropriate training and informational meetings to learn and maintains a working knowledge of ERIE policies, procedures and processing systems, as well as industry knowledge and applicable licensure
Trains and mentors less experienced staff, and acts as subject matter expert (SME) for department and projects, as applicable
Qualification
Required
Bachelor's degree required; or
Associate degree and two years' experience in a call center, customer service, Insurance operations, or relevant experience required or
High School Diploma or GED and four years' experience in a call center, customer service, Insurance operations, or relevant experience required
Proficiency with word processing and spreadsheet software and required
Must be able to work a schedule commensurate with department hours
Follows ERIE's holiday schedule
License in Property and Casualty insurance and/or licenses based on changing compliance requirements required, as applicable
Preferred
Knowledge of billing practices and procedures preferred
Demonstrated ability to type a minimum of 28 words per minute preferred
Preferred courses or designations: General Insurance (INS 21, 22, 23)
AIS (Associate in Insurance Services)
Benefits
Premier health, prescription, dental, and vision benefits for you and your dependents. Coverage begins your first day of work.
Low contributions to medical and prescription premiums. We currently pay up to 97% of employees’ monthly premium costs.
Pension. We are one of only 13 Fortune 500 companies to offer a traditional pension plan. Full-time employees are vested after five years of service.
401(k) with up to 4% contribution match. The 401(k) is offered in addition to the pension.
Paid time off. Paid vacation, personal days, sick days, bereavement days and parental leave.
Career development. Including a tuition reimbursement program for higher education and industry designations.
Company-paid basic life insurance
Short-and long-term disability insurance
Orthodontic coverage for children and adults
Adoption assistance
Fertility and infertility coverage
Well-being programs
Paid volunteer hours for service to your community
Dollar-for-dollar matching of your charitable gifts each year.
Company
Erie Insurance Group
Erie Insurance offers a range of services to meet family insurance needs, including a variety of home and tenant (renters) insurance policy.
5001-10000 employees
H1B Sponsorship
Erie Insurance Group has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (27)
2024 (15)
2023 (16)
2022 (14)
2021 (6)
2020 (12)
Funding
Current Stage
Public CompanyTotal Funding
unknown1995-10-13IPO
Leadership Team
Ron Habursky
SVP & Chief Investment Officer
Timothy Shine
Senior Vice President
Recent News
Beinsure - Insurance, Reinsurance, InsurTech Insights
2025-11-26
2025-10-31
Company data provided by crunchbase