University of North Texas · 18 hours ago
IT Service Desk Supervisor
Denton, TX
Full-time
Onsite
Entry, Mid Level
$36K/yr - $36K/yr
2+ years expThe University of North Texas is a large educational institution in the Dallas-Fort Worth region. They are seeking an IT Service Desk Supervisor to manage technical support for faculty and staff, oversee student employees, and ensure efficient operation of IT services.
Higher Education
Responsibilities
Provides phone and remote access-based desktop, software, and authorized device support to faculty, staff, student employees, and students
Documents, installs, maintains, and properly decommissions supported (and exceptioned) devices and software for Faculty, Staff, departmental lab, and research lab machines, and exceptions to the standard configurations
Works with Academic Technologies parttime student techs as a tier two support, but also serves in a mentorship role by assisting with training and by partnering with an assigned student employee to help provide IT support to their assigned supported departments
Assists Service Desk Manager and/or Academic Technologies with special projects or time sensitive work requests like package development or system administration, but can include some rare off-hours needs to support UNT mission in education and research
In charge of monitoring and managing one of the varied systems that are in production for the Academic Technologies Service Desk (KVM/WebCheckout/OTRS/SNOW/ETC.)
Monitors and manages the physical incoming / outgoing computer queues. Responsible for coordinating prompt delivery or timely pick-up of finished computers. Works with the imaging supervisor to ensure computers are ready for use by faculty and staff
Qualification
Required
Associate's degree in related field and two years of related computing work experience; or any equivalent combination of education, training, and experience
Knowledge of specific systems, equipment and software may be specified as needed by department
Basic knowledge of principles of computing and communications networks, and characteristics of computing hardware and software used in distributed environment
Ability to operate computer keyboards and to install computer hardware
Ability to assimilate, retain and utilize technical and applications-oriented information
Preferred
Experience in troubleshooting and configuration of Windows, MacOS, and Linux operating systems
Experience answering phones, remote access, and chat support in a help desk / service desk environment
Experience working in Higher Education and working with sensitive data with HIPPA / FERPA information
Experience documenting exceptions and unique setups
Experience with ServiceNow, OTRS, JAMF, PowerShell, SCCM/MECM/Intune, and AD
Company
University of North Texas
Ranked a Tier One research university by the Carnegie Classification, UNT is the flagship of the UNT System and is located in Denton, Texas.
1001-5000 employees
H1B Sponsorship
University of North Texas has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (73)
2024 (64)
2023 (54)
2022 (46)
2021 (26)
2020 (26)
Funding
Current Stage
Late StageLeadership Team
Clayton Gibson, CPA
Vice President for Finance & Administration and CFO
Clay Simmons
Vice President and Chief Integrity Officer
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