Rally Credit Union · 3 hours ago
Member Service Representative
Beeville, TX
Full-time
Onsite
Entry Level
2+ years expRally Credit Union is seeking a Member Service Representative to provide exceptional service while meeting members' financial needs. The role involves making consumer loans, cross-selling products, and ensuring compliance with credit union policies and procedures.
CreditFinanceFinancial ServicesLending
Responsibilities
Providing a consultative sales approach to meet our member's financial needs by proactively identifying opportunities to cross-sell and up-sell beneficial products and services
Fostering a teamwork attitude to ensure all credit union goals and objectives are achieved
Consistently meet or exceed sales goals as set by management by effectively and efficiently cross-selling credit union products and services to both current and potential members
Responsible for referring sales opportunities to other lines of business
Complete loan review to include recommendation of decision and forward to underwriters for decision
Communicate loan decisions with members
Maintains excellence in delivering member service and exceeding the credit union and department service standards
Perform daily responsibilities along with knowledge of opening and closing accounts, debit cards, servicing members, processing loans, processing stop payments, wire transfers, placing check orders, processing special instructions on accounts, and performing general file maintenance
If applicable, provide access and servicing to safe deposit box for members. (Spohn location only)
Maintain accurate data entry in regard to member records, maintenance, and transactions; have the ability to find and correct errors
Ensure the protection of the credit union’s interest in matters of adequate documentation; includes but limited to loan, title work, and account packets
Adherence to security, internal control procedures, policies and applicable laws and regulations
Adhere to mandatory compliance, product, and credit union training
Demonstrates an understanding of and follow the requirements of all regulation compliance including but not limited to those Bank Secrecy Act (BSA), AntiMoney Laundering (AML), Office of Foreign Assets Control (OFAC), Customer Identification Program (CIP) and Member Due Diligence (MDD) as it specifically relates to their job functions
Responsible for completing BSA/AML compliance training annually
All other duties as assigned
Qualification
Required
High School Diploma or GED Required
2 years assessing and meeting customers/members needs through offering products and services
Position involves wrist/hand manipulation, restriction to workstation for extended periods of time
May be required to stand for extended periods of time
Vision abilities required by this job include close vision for frequent viewing of computer monitor and review of documents
Communication abilities required by this job include clarity in speech and hearing for effective staff/member interaction
Must be able to perform job functions independently or with limited supervision and work effectively either on own or as part of a team
Must have a strong ability to read and carry out various written instructions and follow oral instructions
Must have strong organizational and time management skills
Must have a strong ability to speak clearly and deliver information in a logical and understandable sequence
The ability to anticipate member needs, initiate assistance, make recommendations of appropriate products/services
Must be capable of dealing calmly and professionally with numerous different personalities from diverse cultures at various levels within and outside of the organization and demonstrate highest levels of customer service and discretion when dealing with the public
Must be able to perform responsibilities with composure under the stress of deadlines/requirements for extreme accuracy and quality and or fast pace
Must be able to effectively handle multiple, simultaneous, and changing priorities
Must be capable of exercising highest level of discretion on both internal and external confidential matters
Personal computer with windows environment, scanner, cash advance machine, calculator, copy machine, Debit card imprinter, ATM/ITM
Preferred
1 year banking or credit union experience preferred
Company
Rally Credit Union
Rally Credit Union is a financial service company that provides home loans and personal loans.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Shannon S.
Chief Technology Officer
Anita Cadena, CPA
Chief Risk Officer
Recent News
Business Insider
2024-04-08
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