Highmark Health · 15 hours ago
Client Service Manager - HNAS
NE, Working at Home - Nebraska
Full-time
Hybrid
Mid Level
$17.31/hr - $25.96/hr
3+ years expHighmark Health is a national blended health organization focused on creating remarkable health experiences. The Client Service Manager role involves partnering with Client Managers to maintain and grow business relationships, assisting in proposal preparation, and resolving operational issues for client accounts.
Health CareHospital
Responsibilities
Partner with assigned Client Manager(s) to maintain and grow existing business and ensures positive account relationships are maintained
Assist in the preparation of benefit design analysis for specialized proposals and quotes. Runs financial reports or performs basic financial analysis on utilization data and market research and analysis
Develop detailed specifications for implementation of new products for clients
May conduct enrollment meetings during the account renewal process
Analyze operational business problems and provide problem resolution and effect change to all facets of the company. (i.e. address benefit and administrative issues and recommend alternative solutions for the account, etc.)
Leverage internal resources to bring the best service and problem resolution to assigned accounts
Work closely with Sales Support Analysts responsible for account processing and set-up to ensure accurate and seamless service delivery
Develop documents and processes to ensure effective communication via work plans for all account implementation activities
Function as the primary contact for the resolution of the day to day account service issues
Support customers during the implementation of sales contracts and throughout the relationship by resolving difficult issues in a timely and professional manner; taking responsibility for customer satisfaction and loyalty
Other duties as assigned or requested
Qualification
Required
High School Diploma or GED
3 - 5 years of relevant, progressive experience in the area of specialization or Bachelor's Degree
Experience with health insurance
Experience working with TPA, Stop loss, and self-funded clients
Service orientation
Diligence
Problem Solving
Communication
Drive for Results
Evaluates Critically
Influence, Persistence & Resilience
Planning and Organizing
Preferred
State specific Producer License's for Life, Accident & Health
Company
Highmark Health
Highmark Health is an integrated health care delivery and financing network.
10001+ employees
H1B Sponsorship
Highmark Health has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (38)
2024 (34)
2023 (55)
2022 (75)
2021 (54)
2020 (58)
Funding
Current Stage
Late StageTotal Funding
$6.75MKey Investors
Henry L. Hillman FoundationRichard King Mellon Foundation
2025-06-11Grant· $1.75M
2021-05-10Grant· $5M
Leadership Team
David Holmberg
President and Chief Executive Officer
Karen Hanlon
Executive Vice President, Chief Operating Officer
Recent News
Seattle TechFlash
2025-12-29
Company data provided by crunchbase