Florida Blue · 2 hours ago
ServiceNow ITSM Pro and ITOM Technical Solution Architect
United States
Contract
Remote
Mid, Senior Level
3+ years expFlorida Blue is seeking a highly skilled and experienced ServiceNow ITSM Pro and ITOM Technical Solution Architect to join their team. The successful candidate will be responsible for designing and implementing the overall architecture and technical solution for the ITSM Pro and ITOM platform, ensuring solutions are scalable, secure, and meet business needs.
ConsultingHealth CareInsurance
Responsibilities
Develop and implement ITSM Pro and ITOM solution architecture, design, and configuration, with hands-on experience in ServiceNow platform
Ensure solution meets business needs, is scalable, secure, and cost-effective, with a focus on delivering high-quality solutions
Collaborate with stakeholders to gather requirements and define solution scope, with excellent communication and interpersonal skills
Design and implement ITSM Pro processes, workflows, and integrations (Incident, Problem, Change, Service Request, etc.), with hands-on experience in ServiceNow ITSM Pro
Design and implement ITOM processes, workflows, and integrations (Discovery, Orchestration, Event Management, etc.), with hands-on experience in ServiceNow ITOM
Develop and maintain technical documentation, including solution designs and architecture diagrams, with excellent technical writing skills
Provide technical guidance and support to junior architects and implementation team members, with a focus on knowledge sharing and team collaboration
Ensure solution aligns with ITSM and ITOM best practices and ServiceNow guidelines, with a focus on delivering high-quality solutions
Qualification
Required
3+ years of hands-on experience with ServiceNow ITSM Pro and ITOM platform
Experience with ServiceNow configuration and customization
Experience with ITSM and ITOM processes and best practices (ITIL, etc.)
Experience with integration with other ServiceNow modules (CMDB, Asset Management, etc.)
Experience with IT architecture and design principles
Experience with scripting languages (JavaScript, etc.)
Experience with data modeling and database design
ServiceNow Certified System Administrator (CSA)
ServiceNow Certified Implementation Specialist (CIS) - ITSM Pro and ITOM
Related bachelor's degree or additional related equivalent work experience
Preferred
ITIL Foundation Certificate in IT Service Management
ITIL Intermediate Certificate in Service Design
ITIL Intermediate Certificate in Service Transition
Company
Florida Blue
Florida Blue is a subsidiary of a not-for-profit health solutions company dedicated to serving all Floridians in the pursuit of health.
5001-10000 employees
H1B Sponsorship
Florida Blue has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (33)
2024 (27)
2023 (33)
2022 (20)
2021 (38)
2020 (56)
Funding
Current Stage
Late StageLeadership Team
Patrick Geraghty
President and CEO
Recent News
2025-11-04
Company data provided by crunchbase