Thompson Hine LLP · 2 hours ago
Senior Collections Specialist
Columbus, OH
Full-time
Hybrid
Mid, Senior Level
$72K/yr - $96K/yr
5+ years expThompson Hine LLP, an AmLaw 200 firm, is seeking an experienced Senior Collections Specialist to join their Finance department. The role involves managing a significant accounts receivable portfolio to ensure timely collections and making recommendations for process improvements.
AdviceConsultingLegal
Hiring Manager
DeMons Hambrick
Responsibilities
Thoroughly understand the billing and electronic billing process in order to determine the status of unpaid invoices and appropriate next steps to ensure collection
Manage the collection process through communication with firm attorneys and clients to facilitate payment of billings. Inquire with attorneys regarding the status of payment on delinquent invoices. Make calls to client payables departments and other client contacts, when requested, to inquire as to status of unpaid invoices
Facilitate year end collection forecasting of firm attorneys’ AR inventory and coordinate those responses with the billing and collection department
Recognize, understand and document client’s Outside Counsel Guidelines with respect to accounts receivable, namely, payment terms, frequency and method of follow up and required transmittal of statements of account
Negotiate, document and monitor payment plans within guidelines if payment in full is not possible. Coordinate with Manager, as necessary
Manage the assignment of accounts to our external collection agency/law firm by identifying/recommending accounts for collection
Properly document all collection activities in ARCS in accordance with department policy
Follow-up on all aged e-billing accounts receivable utilizing appropriate reporting available in BillBlast, Aderant and ARCS. Work closely with billing department to ensure proper follow-up is maintained from billing to collections including escalation of issues as appropriate
Identify collection and cash receipt issues firmwide, including the recommendation/development of improved follow-up procedures
Assist Manager with the day-to-day credit and collection process
Drive process change by making recommendations to improve current processes to the Manager, and assist in the communication of changes related to firmwide collections
Independently and promptly resolve unique collection situations requiring special attention with input from the Manager, when appropriate
Work with Manager to assist in meeting the firmwide department performance goals, including achieving monthly firm collection targets
Ensure that clients requiring special handling, such as contingent cases, bankruptcies, real estate closings, fee petitions, alternative fee arrangements, credit review and billing set-up and other non-monthly arrangements are promptly monitored, properly noted and appropriate collection efforts are completed
Take a lead role in the onboarding, training and ongoing professional development of collection specialists
Act as a mentor to the collection specialists, reinforcing the firm’s best practices as it relates to collection efforts, follow up and escalation
Other duties as assigned
Qualification
Required
5 years' of progressive experience in a collection function
Law firm experience strongly preferred
Knowledge and proficiency with Aderant and ARCS, a plus
Excellent customer service skills and telephone etiquette are mandatory
Regular attendance and punctuality are essential functions of this job
Possesses interpersonal skills necessary in order to communicate effectively with a diverse group of employees
Ability to manage tasks under pressure
Ability to adjust work schedule to work other hours, as required
This position requires the employee to work at a specified location and hours determined by the employer
Benefits
Medical
Dental
Vision insurance
Paid Time Off (PTO)
Company
Thompson Hine LLP
Thompson Hine LLP, a full-service business law firm with over 400 lawyers in 11 offices, was ranked number 1 in the category "Most innovative North American law firms: New working models" by the Financial Times and was 1 of 7 firms shortlisted for The American Lawyer's inaugural Legal Services Innovation Award.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Marc Minor
Senior Counsel
Recent News
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