Hoffman Development - Hoffman Car Wash / innovateIT / Byrider · 16 hours ago
Parts & Customer Support Associate
Albany, NY
Full-time
Onsite
Entry Level
$22/hr - $25/hr
2+ years expHoffman Development is a family-owned company that operates Hoffman Car Wash and innovateIT brands. They are seeking a Parts & Customer Support Associate who will serve as the first point of contact for customers, providing customer service and technical support while managing support tickets and coordinating with vendors and internal teams.
Automotive
No H1B
Responsibilities
Serve as the first point of contact for customer inquiries via phone and email
Provide general customer service, basic technical support, and parts assistance
Manage and organize support tickets, emails, and customer records
Identify parts at a basic to intermediate level and assist with parts-related questions
Escalate issues appropriately based on urgency and scope
Coordinate with internal teams and vendors to resolve issues
Ensure timely follow-ups and support sales as needed
Maintain organized systems and complete administrative tasks
Qualification
Required
At least 2 years of experience working directly with customers; preferably in a business to business environment
Excellent verbal communication and interpersonal skills as well as ability to problem solve
Must be detail-oriented and well organized
Must be able to work independently and with a team
Microsoft Office Suite (Word, Excel, Outlook)
Preferred
Prior car wash related experience including understanding of the mechanics of car wash equipment
Benefits
Health, Dental & Vision after 60 days
Short-term and Long-term disability & Life Insurance after 60 days
401K with 5% company match
3 weeks of Paid Time Off
Free Car Washes
Hybrid remote schedule after training period
Company
Hoffman Development - Hoffman Car Wash / innovateIT / Byrider
Hoffman Car Wash and Hoffman Jiffy Lube are committed to providing our customers with the highest quality in vehicle appearance and express maintenance services, continuously striving to exceed their expectations.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
$6.5M2023-04-16Debt Financing· $6.5M
Leadership Team
Tom Hoffman Jr.
Chief Executive Officer
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