LendingPoint™ · 8 hours ago
Collections Specialist
Kennesaw, GA
Full-time
Hybrid
Entry Level
1+ years expLendingPoint™ is a company focused on consumer loans, and they are seeking a Collections Specialist responsible for contacting borrowers with delinquent accounts to resolve past-due balances. The role involves assessing borrower circumstances, presenting resolution options, and maintaining positive customer relationships in a fast-paced environment.
FinanceFinancial ServicesFinTechLending
Responsibilities
Establish telephone, email, and written contact with customers to determine the cause of delinquency and identify viable options to bring accounts current
Develop and maintain professional customer relationships by understanding changes in borrower circumstances, following up on commitments, and ensuring promises-to-pay are monitored and met
Conduct all collection activities in accordance with company policies, procedures, and applicable laws and regulations (e.g. FDCPA)
Prevent losses and improve recovery outcomes through effective negotiation and execution of assigned collection campaigns
Negotiate payment arrangements, settlements, workout agreements, or recovery plans in accordance with company policies and procedures
Accurately document all customer interactions, account activity, and resolution efforts within designated collection systems while meeting productivity and performance standards
Review, process, and verify customer account balances, payment histories, and related documentation to support resolution decisions
Evaluate delinquent accounts and determine appropriate next steps based on risk, borrower circumstances, and company guidelines
Perform investigative activities, including skip tracing, to locate customers using approved databases and system records
Maintain accurate, complete, and current customer and account information, including contact details and communication preferences, across all company systems
Achieve and maintain assigned monthly individual key performance indicators (KPIs) in accordance with departmental standards, quality expectations, and company performance requirements
Achieve and maintain required monthly Quality Assurance (QA) scores and comply with call monitoring, audit, and compliance standards
Represent the company in a professional and courteous manner, delivering a high level of customer service while supporting company values and objectives
Qualification
Required
High school diploma or equivalent required
Minimum of one (1) year of experience in collections, financial services, or a customer-facing role involving regular customer communication
Proficiency in email management and basic use of Microsoft Office applications (including Word and Excel)
General working knowledge of consumer financial regulations and compliance requirements applicable to collections activities (e.g., FDCPA, UDAAP, TCPA, FCRA, CFPB)
Working knowledge of basic business math concepts, including payment calculations and balance reconciliation
Company
LendingPoint™
LendingPoint is a financial technology platform that provides financing solutions to a wide range of customers, including e-commerce and point-of-sale partners, lending institutions, and consumers.
201-500 employees
H1B Sponsorship
LendingPoint™ has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (7)
2024 (12)
2023 (12)
2022 (10)
2021 (10)
2020 (2)
Funding
Current Stage
Growth StageTotal Funding
$1.93BKey Investors
MidCap FinancialWarburg PincusGuggenheim Partners
2025-11-16Undisclosed
2021-03-09Debt Financing· $110M
2021-01-14Private Equity· $125M
Leadership Team
Mark Freeman
Chief Financial Officer
Krista Lowery
Senior Vice President of Sales
Recent News
2025-11-16
Morningstar.com
2025-11-15
Company data provided by crunchbase