Bloom Energy · 7 hours ago
Customer Success Manager
San Jose, CA
Full-time
Onsite
Mid, Senior Level
$102K/yr - $146K/yr
5+ years expBloom Energy is a pioneer in clean and reliable energy solutions, focusing on empowering industries with innovative technologies. They are seeking a Customer Success Manager to oversee customer relationships post-installation, manage account activities, and collaborate with various teams to ensure customer satisfaction and success.
CleanTechEnergyFuel CellOil and GasWind Energy
Responsibilities
Manage and track end-to-end Customer Success, with an emphasis on post-installation activities
Work cross-functionally on behalf of the customer with other Bloom teams including Sales, Marketing, Service, Installations, and Finance
Proactively manage customer relationships for defined set of accounts, including QBRs and other key meetings, escalations, and issue resolution
Act as primary customer point of contact for the Bloom Service team
Ensure timely resolution of issues and keep customer apprised of progress
Understand key business drivers; leverage this understanding to successfully manage customer relationships and contracts / LTSAs (Long Term Service Agreements)
Track weekly and quarterly metrics
Administer Bloom customer portal and coordinate potential enhancements
Manage customer reference process, in partnership with Bloom Sales
Conduct various client surveys including annual NPS Survey
Define and execute customer programs, and lead periodic training sessions
Leverage tools to assess customer site health, including Salesforce, Quickbase, and internal Bloom platforms
Qualification
Required
5+ years of client facing experience in Customer Success, Customer Support, and/or consulting for a technology company
Strong educational background (Bachelor's Degree)
Outstanding analytical and communication skills
Demonstrated ability to manage multiple customers, projects, and work streams simultaneously and efficiently
Preferred
MBA and/or PMP Certification are a plus
Experience with customer contracts / LTSAs, customer onboarding, and/or negotiations
Experience with Customer Success Management platforms (e.g., Strikedeck, Gainsight), and/or energy and construction domains are a plus
Company
Bloom Energy
Bloom Energy offers on-site power generation systems that can use a wide variety of inputs to generate electricity.
1001-5000 employees
H1B Sponsorship
Bloom Energy has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (38)
2024 (21)
2023 (37)
2022 (33)
2021 (22)
2020 (29)
Funding
Current Stage
Public CompanyTotal Funding
$5.37BKey Investors
Wells FargoE.ONApex Venture Partners
2025-12-19Post Ipo Debt· $600M
2025-10-30Post Ipo Debt· $2.5B
2025-07-10Post Ipo Equity· $27.75M
Leadership Team
Dan Middleton
Senior Vice President, Americas
Shawn Soderberg
Executive Vice President, Chief Legal Officer and Corporate Secretary
Recent News
2026-01-22
2026-01-20
Company data provided by crunchbase