Marco Technologies · 6 days ago
Business Analyst Supervisor
United States
Full-time
Remote
Senior Level
$99K/yr - $159K/yr
6+ years expMarco Technologies is a company focused on implementing strategies for improvement through tools and systems. The Business Analyst Supervisor leads the Business Analyst Team, oversees project management, and collaborates with various teams to ensure alignment with strategic initiatives.
Cloud Data ServicesDocument ManagementInformation ServicesInformation TechnologySecuritySoftware
Responsibilities
Provide daily supervision for the Business Analyst team members to include:
Coach and train team members
Be the first escalation point of contact to handle issues and involve manager as needed
Monitor team coverage, oversee personal time off approval, make sure back-ups are in place, and redistribute work to cover when others are out
Monitor staffing and equipment needs
Conduct performance reviews and make compensation recommendations
Lead the BA Team, serve as a mentor and coach by reviewing team member contributions, and make recommendations as needed
Effectively document current state, through observation and interviews, with key stakeholders and primary end-users
Gather requirements from end-users and other key stakeholders to establish the gaps between current state and future state
Create business requirement documents (BRD) and obtain sign-off from key stakeholders, ensure scope of project is communicated and accepted
Collaborate with the Business Analyst Team (BA), Business Intelligence Team (BI), Business Systems Analyst Team (BSA) and Developers to translate business requirements into technical specifications
Determine scope of projects, timing and prioritization with Leadership and BA Manager, ensuring project progress aligns with strategic initiatives
Assist in capacity planning with BA Manager and Leadership
Hold regular 1:1 sessions with each team member to provide support and remove obstacles
Complete Performance Reviews for team members, approve PTO requests, and answer HR-related questions
Facilitate team meetings
Be responsible for gathering Return on Investment (ROI) and Knowledge Performance Indicators (KPI) metrics to establish the success level of projects and provide this data to the BA Manager
Participate in industry and application peer groups/advisory councils, Further education in Business Analysis certifications
Act in accordance with Marco policies and procedures as set forth in the Employee Handbook
Perform other related duties as assigned
Qualification
Required
Bachelor's degree and six years of relevant experience; or equivalent combination of education and experience
Current Industry recognized certifications on applications including Azure DevOps, e-Automate Suite, ConnectWise Suite, Microsoft Visio, O365, Salesforce.com, Compass Sherpa or similar preferred
IIBA CBAP a plus
Demonstrated leadership qualities including decision-making, coaching of others, giving constructive feedback, and applying inclusion strategies
Understanding of process flow
Strong verbal and written communication skills working with technical and non-technical people, and the ability to develop and maintain collaborative relationships among all levels of the organization
Strong organizational and time/task management skills - project management skills a plus
Ability to deal with frequent change, delays, or unexpected events
Naturally curious - seek to understand the unknown, ask probing questions, and record detailed notes
Proactive - seek to solve problems and remove obstacles, using resources who can assist when needed
Technical aptitude with understanding of the co-relationship between technical tools and business process
Possess a basic knowledge of both Waterfall and Agile methodologies
Company
Marco Technologies
Marco is a technology services company that specializes in hosted/cloud services, managed services, business IT services.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Brian Wyatt
Chief Executive Officer
Chris Burns
Associate Sales Representative
Recent News
2025-12-08
2025-04-28
Million Click
2022-07-27
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