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Tata Consultancy Services · 9 hours ago

Production Engineer Networking

Plano, TX

Full-time

Onsite

Entry, Mid Level

1+ years exp

Tata Consultancy Services is seeking a Production Engineer Networking to design, implement, and maintain modern, cloud-native applications and platforms. The role involves improving technical standards, piloting new technologies, and ensuring the performance and reliability of network data and security operations.

Business Information SystemsConsultingInformation TechnologyIT Management

H1B Sponsor Likely

Hiring Manager

Connor Orr

Responsibilities

Design, implement, and maintain a modern, cloud native applications and platforms

Improve and uphold technical standards for development and operations. This includes coding standards and department best practices

Pilot new technologies and adopt emerging ideas from the industry

Design, and implement scalable NICE CXone solutions including ACD, IVR, Auto Dialer, OMNI Channel, Studio, Interaction Analytics, WFM, CRM Integrations, Live Vox dialer, Medallia surveys and Auto Attendant

Hands on experience with developing custom scripts and integrations using NICE CXone Studio

Build, test, and troubleshoot API-based integrations and web services

Program using languages such as C#, C++, Java, JavaScript, and Python to enhance NICE CXone solutions

Conduct Unit/system testing and validation to ensure performance, scalability, and reliability

Lead discovery sessions with internal and external stakeholders, translating business needs into technical solutions

Present technical solutions, value propositions, and demo experiences to executive stakeholders

Knowledge of contact center KPIs, workforce optimization, AI/IVR integrations, and quality management tools

Experience in business analysis and process optimization within contact center environments

Hands-on experience implementing NICE CXone tools, reports, dashboards, training, and call/chat workflows

Qualification

RoutingSwitchingLoad BalancingFirewall ManagementVPN TroubleshootingAWSNetwork SecurityNetwork Capacity ManagementBusiness AnalysisProcess OptimizationTechnical Documentation

Required

Routing and Switching, Load Balancing, Firewall, VPN, Cisco Wireless, SD WAN, AWS

Firewall Policy Management and Maintenance

Better understanding of Load Balancing

Operational exposure on VPN Troubleshooting

Troubleshooting of incidents relates Routing and Switching, Firewall, Loadbalancer, VPN, Wireless

Perform Day to Day Operational work pertaining to Network Data and Security ( Incidents, Service Requests, Change Requests

Generate Monthly and Quarterly Firewall Audit and Network Capacity Management Reports

Timely response on break fix and help in resolving all the incidents that pertaining to Network Data and Security

Plan and Review all the Network Change Requests