Michigan Medicine · 15 hours ago
Business Systems Analyst Sr
Ann Arbor, MI
Full-time
Hybrid
Mid, Senior Level
3+ years expMichigan Medicine is one of the largest health care complexes in the world, and they are seeking a Senior Business Systems Analyst to manage the lifecycle of AI-enabled technology platforms. This role involves onboarding, user training, operational monitoring, and improving workflows to enhance quality and efficiency in healthcare delivery.
EducationHealth CareMedical
Responsibilities
Lead end-to-end onboarding of clinical departments onto platforms following structured stage-gate methodology (Intake - Scoping - Setup - Configuration - Training - Validation - Go-Live - Hypercare - Active)
Set up and configure new deployments including workflow customization, integration setup, and coordinating technical infrastructure with partner technology groups
Conduct requirements gathering sessions with clinical stakeholders to document use cases, workflows, and configuration needs
Configure user access, permissions, and platform settings tailored to departmental requirements
Deliver user orientation, training sessions, and documentation for new implementations
Manage validation windows to ensure workflow accuracy before go-live
Provide intensive hypercare support (1-2 weeks post-launch) with daily check-ins and rapid issue response
Monitor the health of active deployments including system performance, processing failures, permission issues, and workflow bottlenecks; triage issues using runbooks and escalate as needed
Run analysis of operational KPIs (volumes, turnaround times, adoption, quality indicators) and build dashboards to track performance and ROI
Maintain SOPs, troubleshooting guides, and platform documentation; serve as primary point of contact for clinical users
Partner with departments (contact center teams, specialty groups, Health Information Management) to understand evolving workflow needs
Collaborate with data science and engineering teams to translate business requirements into technical specifications for platform enhancements
Identify opportunities for workflow optimization, feature requests, and expanded use cases
Support change management and communication for platform updates and new feature releases
Build relationships across Michigan Medicine to expand platform adoption and demonstrate operational AI value
Ensure implementations align with policy; maintain audit trails for regulatory compliance
Partner with Health Information Management on document type taxonomy and support governance processes
Qualification
Required
Bachelor's degree in allied health, health informatics, healthcare administration, or related field
3+ years experience in clinical operations, health IT implementation, or clinical systems analysis
Deep understanding of clinical workflows and operational processes in healthcare settings
Experience with electronic medical records (Epic preferred) and health information management workflows
Proficiency in SQL for querying, reporting, and data analysis
Strong project management skills with ability to manage multiple onboarding projects simultaneously
Excellent communication skills to collaborate with clinical users, IT teams, and leadership stakeholders
Preferred
Experience in healthcare technology, health IT, or healthcare operations environments
Familiarity with AI/ML applications, contact center operations, or revenue cycle processes
Python experience for automation and data analysis
Benefits
Excellent medical, dental and vision coverage effective on your very first day
2:1 Match on retirement savings
Company
Michigan Medicine
Michigan Medicine is a health care system and academic medical center that provides medical education and more. It is a sub-organization of University of Maichigan.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Heather Ascani
Director, Business Operations - Applied Systems Biology Core
Jack Kufahl
Chief Information Security Officer
Recent News
2025-12-11
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