CENIC · 7 hours ago
Network Engineer, Operations (Network Operations Center)
La Mirada, CA
Full-time
Onsite
Entry, Mid Level
$70K/yr - $87K/yr
2+ years expCENIC is a nonprofit organization that operates the California Research and Education Network (CalREN), providing a high-capacity computer network essential for education and research. The Network Engineer II of Operations is responsible for supporting the advanced services network, ensuring its performance, and resolving issues to maintain uninterrupted operations.
EducationNon ProfitProfessional NetworkingTraining
No H1B
Responsibilities
Proactively monitoring the CENIC networks to detect and resolve problems and ensure uninterrupted operations of the networks
Review turnover reports, scheduled maintenance, and the general state of the network
Participate in a daily triage schedule to investigate monitoring alarms, respond to new requests, and answer incoming calls
Problem troubleshooting and resolution, including interaction with carriers, vendors, and CENIC's senior-level engineering group
Serve as the point of contact for major incidents involving multiple sites or backbone services and determine the best course to resolution
Take ownership of complex problems involving our member sites or backbone services
Draft clear and concise announcements for network outages
Investigate, document, and perform root cause analysis of incidents or complex problems
Compile post-mortem reports to be shared with leadership and members, identifying areas for improvement
Evaluate all risk exposures and collaborate with teammates on the best paths to resolution
Problem troubleshooting and resolution with CENIC associates
Respond to service requests via phone and ticketing system
Provide members with support aligned with CENIC's missions and values
Planning, evaluating, and executing network maintenance activities
Adhere to change enablement policies and exercise sound judgment when conducting maintenance
Draft Methods of Procedures (MOPs) in accordance with standards
Assist the network administrators in coordinating the shipment of equipment to network member sites
Serve as a subject matter expert for a particular technology used on CalREN or a toolset that Operations utilizes
Stay current on emerging trends by self learning and collaborating with the engineering team
Ensure documentation is current and updated; provide training to the team when needed
Participation in updating and revising policies, procedures, technical reports, documentation, and internal training material
Maintain accurate inventory for network equipment
Sets, monitors, and achieves OKRs that align with organizational goals
Identifies and implements data-driven enhancements to processes, systems, and outcomes
Tracks progress, adjusts plans as needed, and ensures measurable results
Qualification
Required
2 years in a network operations environment in support of customer networks OR
2 years in a technical support role interacting with contacts via phone and ticketing system AND
Hands-on experience with live production Cisco or Juniper network devices
Administer and configure Cisco and Juniper routers/switches, implement firmware changes, perform hardware maintenance, and software upgrades
Experience working with layer three routing protocols
Troubleshoot router/network performance problems on a live production network
Troubleshoot circuit problems for commercially lit services and self-lit dark fiber services
Prepare announcements for maintenance activities or network outages
Understanding of network security, secure configuration of network devices, and the use of network devices to secure networks of computing systems, including configuring and maintaining ACLs, knowledge of firewalls, and intrusion detection systems
Experience with installing, upgrading, and securing network equipment and services
Preferred
Cisco CCNP or JNCIA-SP certification
Direct experience in network configuration, management, and operations
Experience with optical transmission systems such as DWDM
Experience working and designing advanced routing protocols such as BGP
Working knowledge of MPLS-SR and L2VPNs
Experience in a university and/or research environment
Benefits
Generous Health Benefit Package: We value our employees' wellness. We offer a variety of medical, dental, and vision benefits. We have you covered with life, short-term, and long-term insurance. We also offer pet insurance at a discount.
Paid Time Off: We offer liberal vacation and sick leave, plus 15 paid holidays.
Investment in Your Future: CENIC contributes to your 403(b) even if you don't. We also offer matching contributions. Pre-tax and Roth options are also available.
Company
CENIC
CENIC is an advanced education and research center that provides a network essential for innovation, collaboration and economic growth.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Louis Fox
President & CEO
Recent News
2024-03-15
Company data provided by crunchbase