Implementation Manager jobs in United States
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CRIO · 9 hours ago

Implementation Manager

positionUnited States
timeFull-time
remoteRemote
seniorityEntry, Mid Level
money$70K/yr - $80K/yr
date1+ years exp

CRIO is a leading provider of eSource solutions for clinical research, streamlining clinical data collection and management. As an Implementation Manager, you will manage the onboarding process for new clients, collaborate with cross-functional teams, and provide training to ensure a smooth integration of CRIO's solutions.

Clinical TrialsData StorageInformation TechnologyManagement Information Systems
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Growth Opportunities
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H1B Sponsor Likelynote

Responsibilities

Manage onboarding process for newly-signed CRIO clients
Evaluate product / feature use, and coordinate engagement through structured onboarding process
Collaborate with cross-functional teams to optimize and iterate all aspects of the customer experience through implementation while focusing on pain points/use cases discovered in the sales process
Schedule, host, and execute full onboarding projects and run ‘live’ (remote) trainings
Learn, shadow, and expand product knowledge set through internal resources, Support engagement shadowing, and self-acquisition of industry knowledge

Qualification

Implementation experienceClinical research experienceOffice Suite/G SuiteProject management toolsLookerInterpersonal skillsOrganizational skillsTime management skillsPositive attitude

Required

BA/BS degree preferred
1 - 3 years experience in an implementation, professional services role (with software tech experience), or other clinical research experience
Excellent writing, interpersonal, organizational and time management skills
Strong PC/Mac skills including proficiency with Office Suite/G Suite tools
Ability to work independently yet support team responsibilities and goals
High integrity and positive can-do attitude
Familiarity with Live Chat, Slack and project management tools (JIRA/Confluence)
Prior work experience in, healthcare, SAAS, clinical research or academia

Preferred

Experience with Looker a plus

Company

CRIO

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CRIO is a health tech company helping pharma, biotech, research sites, and academic research centers streamline regulatory workflows with one system that enables a single point of data capture.
dateFounded in 2016
location
Boston, Massachusetts, USA
people-size51-200 employees
web-link
https://www.clinicalresearch.io/

H1B Sponsorship

CRIO has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2022 (2)
2021 (2)

Funding

Current Stage
Growth Stage
Total Funding
$19M
Key Investors
Riverside CompanyAbbhi CapitalRally Ventures
2024-05-21Private Equity
2023-08-09Series Unknown· $1.8M
2022-01-12Series B· $9M

Leadership Team

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Raymond Nomizu
CEO

Recent News

PR Newswire
CRIO and Todata Partner to Bring Live Site Performance Intelligence to Users
2026-01-22
PRWeb
CRIO and BEKhealth Partner to Bring AI-Powered Patient Matching to Clinical Sites
2025-08-07
Business Wire
CRIO Poised for Continued Expansion Following Significant Investment by The Riverside Company
2025-03-18
Company data provided by crunchbase