Discovery Land Company · 20 hours ago
Lodging Manager
YC Bozeman Office, Bozeman, MT, US
Full-time
Onsite
Mid, Senior Level
$75K/yr - $75K/yr
3+ years expDiscovery Land Company operates the Yellowstone Club, a private residential community in Big Sky, Montana. They are seeking a Lodging Manager to manage lodging reservations and day-to-day operations of the Lodging Team, ensuring outstanding service and member satisfaction.
Commercial Real EstateReal EstateReal Estate Investment
Responsibilities
Ensure that each Member and guest receives outstanding service in a friendly environment which includes greeting and acknowledging every Member and guest, maintaining outstanding service standards, solid product knowledge and all other components of guest service
Empowered to guarantee total Member satisfaction, display hospitality and professionalism to our Members at all times, take pride in representing Yellowstone Club professionally with our Members and guests and assure that all transactions are handled in a legal and ethical manner
Understand and apply all property safety and security procedures to maintain a secure and safe environment for team members, Members, and guests at all times. In the event of an accident or emergency, seek medical attention if necessary and contact your direct manager, the Director of Rental Homes, or Human Resources immediately
Maintain a favorable working relationship with all Yellowstone Club team members to foster and promote a positive working environment
Working closely with the rental team, property managers, housekeepers, and in addition to the sales and concierge teams, this individual must have exceptional expertise in providing guidance and assistance for all club experiences and provide anticipatory customer service in a friendly, gracious, and informative manner
The position is also responsible for the on-going oversight of our rental agreements with homeowners, ensuring that they are up-to-date, obligations are performed accurately, on-time and monthly billing is prompt, organized and includes detailed backup information
The Lodging Manager will provide high-quality customer service to all Members and guests engaging with the Residential Services team and is responsible for their overall satisfaction, building rapport and club affinity
Maintain a high standard of member service according to company guidelines
Manage all aspects of cabin and home rental reservations including the rental agreements with the homeowners
Communicate effectively and professionally via phone, email, and mail, according to Member preference
Proactively maintain consistent communication with Members to ensure highest level of satisfaction
Work as a liaison between club Members/guests and on-site staff to define, secure, and execute arrangements for Members’ and guests’ visits to Yellowstone Club residences
Perform all duties and responsibilities in a timely and efficient manner in accordance with established Club policies, procedures, and standards of service to achieve the overall objectives of this position
Meet departmental productivity, organization, punctuality/attendance and consistency standards
Maintain a positive and respectful attitude
Treat Members, guests, vendors, customers and co-workers with professionalism and respect at all times
Maintain privacy of our Members at all time
Maintain a clean and neat appearance at all times
Communicate regularly and effectively with all employees, supervisors, managers, directors, and VPs
Perform work in a safe and high quality manner. Maintain a high level of attention to detail
Project a favorable image of Yellowstone Club to Members, guests, and staff at all times
Must be able to work flexible work hours/schedule including evenings, weekends and holidays. Long hours may be required due to business demands
Clarify any billing concerns from on-site charges and coordinates with accounting as necessary
Process and communicate all rent payments due to homeowners coordinating with accounting as necessary
Maintain reference documents and rental listings for all rental homes and cabins
Maintain and protect the quality and consistency of the rental program as defined by the Property Management and Rental Agreements, Rental Reservation Agreements and Membership Rules and Regulations, performing difficult conversations with Members as needed
Understand that the needs of our Members and guests often are not articulated during regular business hours and time is of the essence with responding to and meeting their needs. Possessing a drive and willingness to respond promptly and at all times of the day or night is critical
Respond to elevated in-house Member requests within two hours
Oversee special and unique requests from Members before and while in residence
Provide a lead role in the recruiting, selection, training and development of employees with the goal being maximum employee satisfaction, productivity and Member/guest satisfaction
Address issues related to early arrivals and late check-out requests from Members/guests
Accessible for Member needs at all times during the Members visit to Yellowstone Club
Management Responsibility for Lodging Team
Establish and maintain open, collaborative relationships with employees and ensures employees do the same within the team
Assist other departments as necessary during busy periods
Upon approval from the Director, working from our Bozeman location and/or maintaining a full virtual presence may be acceptable as long as the demands of the job continue to be met in-full and on-time
Qualification
Required
Three to Ten years of hospitality and customer service related skill, knowledge and experience is required
Exceptional proficiency in Microsoft Office applications including but not limited to Word, Excel, Outlook required
Proven experience using communication and organizational skills to accomplish goals
Similar combination of education and experience
Previous experience with hotel lodging management software
Valid US Driver's License
Able to speak clearly and effectively with Members, guests, co-workers, vendors and other Yellowstone Club departments
Able to write clearly and legibly
Able to perform basic math calculations
Ability to solve basic problems and/or know when it is necessary to get a manager to assist in problem solving
Preferred
Knowledge of principles and processes for providing customer and personal services, including customer needs assessment, meeting quality standards for services and evaluation of customer satisfaction
Bachelor's degree (B. A.) from four-year college or university; and five to ten years related experience and/or training; or equivalent combination of education and experience
Benefits
Free transportation to and from Bozeman
Medical, Dental, Vision Insurance
Discounted Ski Pass
Employee Ski Days
Complimentary shift meals
401k eligibility and bi-weekly match
Access to onsite fitness center 24/7
Discounted Employee Housing in Big Sky or Gallatin Gateway
Discounts to over 1000 retailers through ADP LifeMart
End of season Employee Appreciation Day and retail sale
Company
Discovery Land Company
Discovery Land Company is a real estate company specializing in luxury residential private club communities and resorts.
1001-5000 employees
H1B Sponsorship
Discovery Land Company has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (2)
Funding
Current Stage
Late StageTotal Funding
$17.35M2017-03-22Series Unknown· $17.35M
Leadership Team
Michelle Ngo
Chief Financial Officer
Schuyler Joyner
Partner
Recent News
2026-01-20
2025-11-05
Company data provided by crunchbase