Data Analysis Incorporated · 1 day ago
Lead IT Services Engineer - On-site
Plano, TX
Full-time
Onsite
Senior Level, Lead/Staff
7+ years expData Analysis Incorporated (DAI) is a diverse company operating in various industries worldwide. The Lead IT Services Engineer is a senior technical role responsible for providing expert-level IT support, leading projects, and managing a small team to ensure smooth workplace technology operations.
AccountingHuman Resources
Responsibilities
Act as an on-site lead for a specific location, shift, or team, ensuring IT operations run smoothly and supporting end users effectively
Independently manage and lead IT projects, including technology rollouts, process automation, and workplace efficiency initiatives
Serve as an escalation point for IT Services Engineers, handling complex IT support issues
Provide leadership across IT Services to ensure efficient workload distribution, including mentoring and coaching a group of engineers
Provide technical expertise on enterprise tools, including Microsoft 365, Active Directory, Endpoint Central, Jira Service Management, and Zoom
Assist in coordinating IT service delivery efforts and filling in for the Manager as needed in operational matters
Analyze and improve IT service processes, develop SOPs, and document best practices
Qualification
Required
Education: Associate's or Bachelor's degree in IT, Computer Science, or related field (or equivalent experience)
7+ years of experience in IT support, workplace services, or a related role
Experience leading IT projects or acting as a site/team lead
Prior experience directing the work of junior engineers
Experience filling in for a front-line manager or team lead is a plus
Expert-level troubleshooting skills for Windows environments, with some macOS support
Advanced experience with Active Directory, Microsoft 365, Endpoint Central, Jira Service Management, and Zoom
Proficiency with MDM solutions and endpoint management strategies
Knowledge of networking fundamentals and security best practices
Process improvement and automation experience for IT workflows
Strong leadership and mentoring skills for guiding a small team
Excellent customer service and communication skills, with the ability to interact with all levels of employees
Proactive problem-solving mindset with attention to detail
Ability to independently manage projects, delegate tasks, and oversee team productivity
Preferred
CompTIA Security+, Network+, or A+
Microsoft Associate- or Expert-level certifications (e.g., MS-900, MD-100, MD-101, AZ-104)
ITIL Foundation or other process improvement certifications are a plus
Company
Data Analysis Incorporated
Data Analysis Incorporated provides strategic direction and guidance to its divisions operating in diverse industries.
501-1000 employees
H1B Sponsorship
Data Analysis Incorporated has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3)
2023 (1)
2021 (1)
2020 (3)
Funding
Current Stage
Late StageLeadership Team
Aileen Ruiz
Senior Talent Acquisition Business Partner
Alfonso Flores
Talent Acquisition Business Partner
Company data provided by crunchbase