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EOS IT Solutions · 1 day ago

IT Logistics Associate

Redmond, WA

Full-time

Onsite

New Grad, Entry Level

$22/hr - $23/hr

EOS IT Solutions is a Global Technology and Logistics company that provides collaboration and business IT support services. As an IT Logistics Associate, you will manage high-value IT inventory, ensure seamless logistics operations, and support technical troubleshooting for various devices, directly impacting client satisfaction and operational efficiency.

CollaborationData CenterInformation TechnologyInternet of ThingsIT InfrastructureLogisticsProfessional NetworkingSecuritySupply Chain ManagementVideo

Responsibilities

Manage and track high-value IT inventory across multiple client accounts, ensuring optimal stock levels

Provide hands-on technical support for Mac OS devices, including MFA setup, device restoration, wiping, and re-imaging (MacBooks, Chromebooks, smartphones, etc.)

Respond to and fulfill operational IT logistics requests from critical stakeholders

Develop and maintain Standard Operating Procedures (SOPs) and internal documentation to support a consistent global IT logistics program

Communicate project updates, blockers, and milestones to collaborators and stakeholders on a daily/weekly basis

Coordinate with cross-functional teams to resolve client ticket escalations efficiently

Identify and troubleshoot recurring bugs and errors reported by customers and technicians

Qualification

IT logistics managementMac OS troubleshootingSOP creationInventory managementMulti-client supportITSM tools knowledgeCommunication skillsOrganizational skills

Required

Proven experience in IT logistics or inventory management

Strong technical knowledge of Mac OS and related hardware/software troubleshooting

Excellent organizational and communication skills

Ability to manage multiple priorities and stakeholders in a fast-paced environment

Experience creating SOPs and process documentation

Preferred

Experience supporting Chromebooks, smartphones, and other mobile devices

Previous experience in a global or multi-client IT support environment

Knowledge of ITSM tools and ticketing systems

Company

EOS IT Solutions

A leading Video Collaboration, IT Services and Global Logistics company offering solutions worldwide

Founded in 2008

Banbridge, Banbridge, GBR

1001-5000 employees

http://www.eosits.com/

Funding

Current Stage

Late Stage

Leadership Team

Daniel Strain

CEO

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Company data provided by crunchbase