BEST Crowd Management · 5 hours ago
Director of Human Capital
Minneapolis, MN
Full-time
Onsite
Director/Executive
$120K/yr - $120K/yr
8+ years expBEST Crowd Management is a company that delivers professional crowd management and security services for live events and venues nationwide. The Director of Human Capital drives business growth by aligning people strategies with organizational goals and oversees all core Human Capital functions across multiple branches.
Event ManagementInformation TechnologySocial Media
Responsibilities
Partner with the Chief Operating Officer and Corporate Director of Human Capital to align Human Capital strategies with business goals to drive performance, engagement, and retention
Lead, coach, and develop regional teams (Human Resources, Recruiters, and support staff)
Manage end-to-end HR processes: hiring, onboarding, employee relations, compliance, training, and offboarding
Partner with leadership to support organizational development and change initiatives
Plan, monitor, and manage recruiting budget for region
Ensure consistent application of HR policies across branches
Monitor workforce metrics (turnover, time-to-fill, NBOT, compliance and legal) and develop strategies to drive improvements
Facilitate talent pipeline development through proactive sourcing strategies
Implement and oversee training programs to support employee development
Lead succession planning and career-pathing efforts across the region
Act as a liaison for labor relations issues, including union negotiations and dispute resolution
Maintain compliance with all federal, state, and local employment laws, including FLSA, FMLA, ADA, HIPAA, OSHA, and EEO and stay abreast of both state and federal changes in employment law and practices
Investigate and resolve employee concerns with professionalism and confidentiality
Support branches in driving a positive workplace culture and employee experience
Collaborate with corporate functions on policy updates, job descriptions, and strategic initiatives
Maintain accurate employment records and ensure policy adherence across all branches
Partner with vendors to leverage best practices, cutting-edge strategies, and resources effectively
Responsible for holding weekly one-on-ones with regional staff, along with structured team meetings that incorporate relevant training to support ongoing development and alignment
While managing Human capital functions, the RDHC will work in partnership with the Regional Vice President and branch market leaders who directly manager the human resources and talent acquisition personnel, to support their effective supervision, development, and performance
Perform other duties as assigned
Qualification
Required
Authorized to work in the United States
Able to pass an extensive screening process
8+ years of progressive Human Capital experience, including 2+ years in a leadership role
Knowledge of U.S. employment laws and Human Capital best practices
Strong background in talent management, hourly workforce recruiting, compliance, performance coaching, and employee relations
Experience with ATS, HRIS, and Microsoft Office Suite
Proven ability to build relationships, lead teams, and drive results
Preferred
PHR/SPHR or SHRM-SCP certification preferred (or equivalent HR/legal training)
Benefits
Medical, dental, and vision insurance plans
401(k) with employer matching contributions
Paid time off (PTO) policy
Paid holidays
Disability coverage
Life insurance options
Opportunities for professional development and career advancement within the company
Company
BEST Crowd Management
BEST is proud to provide crowd management, event security, and guest services for professional sports leagues, collegiate athletics, live entertainment venues, convention centers, and other events across the U.S.
10001+ employees
Funding
Current Stage
Late StageCompany data provided by crunchbase