Remote · 15 hours ago
Senior Payroll Customer Success Manager - AMER
United States
Full-time
Remote
Senior Level
$47K/yr - $118K/yrRemote is a company focused on simplifying global employment compliance for businesses of all sizes. They are seeking a Payroll Customer Success Manager to build and maintain strong relationships with customers, ensuring their satisfaction and success with payroll services.
Bookkeeping and PayrollComplianceConsultingHuman ResourcesRecruitingSoftware
Responsibilities
Develop deep understanding and expertise for Remote Payroll and HR product(s) and services
Take responsibility for the entire customer journey, and grow them into long term partners with a direct focus on payroll services
Long-term customer relationship management, ensuring the success and satisfaction of payroll customers
Own client retention & expansion, within payroll product and services
Identifying upselling & cross-selling opportunities, managing campaigns and product promotion and introducing new payroll features to our client/complementary products (EOR, Contractor Management, Talent, Equity and HRIS)
Monitor customer complaints and provide assistance to solve any concerns or problems related to our Global Payroll (PAY) product(s)
Gather customer feedback regularly and share with our Payroll, Product, Sales, Global Operations, Finance, Legal, and Growth teams, with a focus on payroll product and customer experience enhancements
Work closely with the Payroll, Product and Sales team to help ensure the right expectations are set for payroll customers
Educate and train customers on key payroll information and processes to set them up for success
Monitor account & customer health, preventing churn, and managing escalations, particularly those related to payroll issues
Qualification
Required
Extensive expertise in CSM or account management roles, in the international Payroll/HR tech space, ideally within Global Payroll and HRIS products and high-tech environment
Solid knowledge of Global Payroll and HR Tech software and tools, with a strong understanding of the global HR Tech environment
Experienced in overseeing cross-department programs, with excellent organizational abilities to support multiple and complex projects, priorities and to manage stakeholders simultaneously
Proven track record of onboarding, growing, retaining and developing customers
Clear ability to identify, engage, and build strong relationships with key stakeholders across different levels of the customer organizations
Excellent verbal and written communication and demonstration skills, with the ability to convey complex ideas clearly, influence stakeholders, and deliver impactful presentations
Demonstrate strong ownership and initiative, with the ability to independently drive complex HR/Payroll projects forward, communicate effectively with stakeholders, without the need for close supervision
Preferred
Knowledge of how global organizations and start-ups work
Readiness to work in a fast-paced environment
Understanding and experience of remote working
Benefits
Work from anywhere
Flexible paid time off
Flexible working hours (we are async)
16 weeks paid parental leave
Mental health support services
Stock options
Learning budget
Home office budget & IT equipment
Budget for local in-person social events or co-working spaces
Company
Remote
Remote is an employment, payroll, and HR platform for modern, distributed businesses.
Founded in 2019
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
$496MKey Investors
SoftBank Vision FundAccelIndex Ventures
2022-04-05Series C· $300M
2021-07-13Series B· $150M
2020-11-01Series A· $35M
Leadership Team
Job van der Voort
CEO
John Kelly
Chief Revenue Officer
Recent News
2026-01-20
2026-01-03
Company data provided by crunchbase